Title Escrow Officer (Charlotte)

PLACE Corporate Careers•Charlotte, NC

2d•Hybrid

About The Position

Blueprint Title is dedicated to providing a world-class closing experience that makes it the no-brainer title partner for agents across the PLACE ecosystem. We are a fast-growing, technology-driven title company that embraces the PLACE values: Grit, Results, Only Leaders, Wealth, Teamwork, and Humility. As part of the PLACE family, you will be joining a unified team committed to empowering top real estate professionals and ensuring an exceptional experience for every client. The Escrow Officer plays a pivotal role in delivering a seamless, secure closing experience while acting as a dedicated escrow partner to assigned PLACE real estate teams. About the Role At Blueprint, Escrow Officers are more than transaction managers — they are trusted partners to real estate agents and their clients. This role is designed to provide dedicated escrow support to high-performing PLACE teams, ensuring consistency, communication, and operational excellence across their transactions. As an Escrow Officer, you will manage files from opening through closing while working closely with internal partners across title, operations, and client engagement. You will also develop strong working relationships with the PLACE real estate teams you support, serving as a trusted point of contact throughout the transaction lifecycle. The ideal candidate thrives in a fast-paced, high-volume environment, brings strong organizational systems, and communicates proactively to keep transactions moving forward smoothly. You are proactive, detail-oriented, and calm under pressure, with the ability to balance precision and urgency while delivering best-in-class service to agents and clients. This role is ideal for someone who takes pride in ownership, enjoys collaborating across departments, and wants to help modernize the real estate closing experience through technology, transparency, and thoughtful communication. This role is structured as an in-office or hybrid position, with a minimum of two days per week in office to support close collaboration with assigned PLACE teams and internal Blueprint partners. In-person presence helps strengthen relationships, improve communication, and ensure a consistent, high-touch closing experience. In addition to managing transactions, this role also serves as a relationship owner for assigned PLACE teams, helping build trust, maintain service consistency, and ensure Blueprint remains a proactive and reliable partner within the team’s business.

Requirements

5+ years of experience conducting residential escrow closings
Experience managing files independently from opening through closing
Active Escrow License or Title Producer License (or ability to obtain if required in your market)
Experience working in high-volume real estate environments
Exceptional customer service skills with strong agent and client communication
Strong problem-solving and critical-thinking abilities
Highly organized with systems to manage multiple files and deadlines
Strong attention to detail and commitment to accuracy
Clear written and verbal communication skills
Comfortable working independently while remaining highly collaborative
Proactive and self-directed in identifying risks, next steps, and solutions
Flexible and team-oriented with a willingness to jump in where help is needed
Adaptable and energized by growth, change, and evolving processes
Tech-savvy and eager to leverage tools and systems to work efficiently

Nice To Haves

Experience supporting high-volume real estate teams or brokerage partners
Exposure to builder, investor, or portfolio-style closings
Experience with: Qualia, Google Workspace, Zendesk, and Slack
Prior involvement in process improvement or workflow optimization

Responsibilities

Oversee title and escrow work for residential transactions in assigned PLACE team pipelines
Manage a high-volume pipeline of files from opening through disbursement using internal reporting tools
Verify title clearance and readiness of files prior to closing
Review closing documents before and after signing to ensure accuracy, completeness, and compliance
Prepare settlement statements (CDs / ALTA / HUD) and balance closing figures and funds
Create disbursement packages and prepare files for timely funding
Serve as a primary escrow relationship for assigned PLACE teams and their clients
Provide proactive communication on transaction status, timelines, and next steps
Ensure a consistent and predictable closing experience for agents and clients
Respond quickly and professionally to questions from agents, lenders, clients, and internal teams
Anticipate potential issues early and manage expectations with transparency and confidence
Serve as the primary escrow relationship partner for assigned PLACE teams
Build strong working relationships with team leadership, agents, and operations staff
Act as a consistent point of contact for escrow-related questions, process guidance, and transaction support
Develop a deep understanding of each team’s workflows, expectations, and communication style
Partner with internal Blueprint teams to proactively address service issues and improve the overall team experience
Maintain a service mindset that reinforces Blueprint as the preferred title partner within the PLACE ecosystem
Act as the lead problem solver for file-level issues, title defects, and closing challenges
Exercise sound judgment when escalating issues to appropriate internal teams
Collaborate with title, operations, and support teams to resolve issues efficiently
Apply critical thinking to unique transaction scenarios
Partner closely with operations, title, client engagement, and notary coordination teams
Coordinate with internal support teams to ensure files stay on track
Step in to assist teammates when needed to support overall transaction success
Contribute to a culture of ownership, accountability, and continuous improvement
Prepare transfer deeds where permitted by state regulations
Coordinate and support mobile notary closings
Conduct in person closings
Ensure compliance with applicable regulations including TRID, CFPB, RESPA, and state-specific requirements
Stay current on regulatory and industry changes impacting escrow and title operations