Estate Host - DAOU

Treasury Wine Estates • Paso Robles, CA

6d • $17 - $17 • Onsite

About The Position

The Estate Host works in unison with all departments, providing exceptional
customer service while offering a welcoming and memorable experience to our
business clients and guests. The Estate Host will be responsible for helping
communicate the uniqueness of the winery through a consistent and impactful
brand message.

Requirements

• You must be at least 21 years old.
• You must be proficient using MS Office.
• You are proficient speaking and reading English and have strong written and verbal communication skills.
• You can work under pressure while exemplifying grace and poise.
• You are professional and have a positive attitude.
• You can lift up to 40lbs.
• You can sit for long periods of time.
• You are available to work weekends and Holidays.

Nice To Haves

• Prior hospitality and customer service experience preferred.
• Knowledge of Paso Robles wineries, restaurants and hotels is a plus.
• The ability to speak French and/or Spanish is a plus.

Responsibilities

• Serve as an ambassador of the company, exemplifying excellence in customer service.
• Coordinate and confirm all incoming guest reservation requests via phone, Cellar Pass and email.
• Responsible for scheduling and choreography of appointments to ensure that the flow is appropriate for the space restrictions of the tasting room.
• Welcome visitors and guests; direct guests appropriately for both scheduled and walk in appointments.
• Provide facility information and general assistance on the phone to both guests and clients.
• Assist in preparing tasting room daily tasting and event schedules for winery staff.
• Build new and retain existing ambassadors through engagement, follow-up, and by providing outstanding customer service with all customer interactions.
• Describe tasting room options with accuracy and enthusiasm to guests.
• General administrative and clerical support as needed.
• Communicates tasting room traffic levels and VIP guests with traffic controller and wine educators utilizing chit system.
• Utilizes reservation software and keeps it accurate and up to date.
• Keep merchandise neat and stocked.
• Pour and describe wines to guests as needed.
• Support onsite events.

Benefits

• Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE.
• We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career ddevelopment.
• Enjoy the world’s most desirable wines through our generous employee product allowance
• Competitive benefits package including Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more!
• Plus, you’ll get an extra day off each year with your “TWEforME Day” – a day to spend however you choose!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed