Hamptons

British American Household Staffing

About The Position

A busy entrepreneurial couple in NYC is seeking an experienced Estate Manager/Butler to oversee operations for a sophisticated, multi-property private household. This role is ideal for a seasoned professional with a background in luxury hospitality or private, five-star-level service who excels at leadership, organization, and elevating service standards. The position is based in NYC, with travel to the Hamptons and Aspen as needed. The two dads will be expecting children in the fall, so comfortable working around infants and newborn care specialists is required Warm, respectful culture with very high standards and appreciation for excellence Emphasis on precision in service without unnecessary formality Expectation of professionalism balanced with respect for personal time once systems are in place

Requirements

Legal to work in the US
Comfortable working in a modern family environment and coordinating across multiple homes
Prior experience as an Estate Manager, Director of Residences, or senior hospitality leader or butler in a high-end home
Strong background with high-level service. Exposure to fine dining, wine programs, and formal entertaining is a plus
Demonstrated ability to create structure: SOPs, manuals, checklists, and training programs
Confident leader who delegates effectively and empowers staff
Highly detail-oriented with excellent communication skills
Proactive mindset with the ability to anticipate needs and recommend solutions
Discreet, professional, and respectful of privacy
Ability to travel between residences as needed
Strong technology and organizational skills

Nice To Haves

Strong background with high-level service. Exposure to fine dining, wine programs, and formal entertaining is a plus

Responsibilities

Provide senior-level management of all household operations across multiple residences
Develop and implement comprehensive standard operating procedures and house manuals
Ensure seamless execution of formal and informal entertaining with a strong focus on food, wine, and table presentation.
Logistical organization of private Michelin level dining intimate events, dinners and gatherings at the home
Supervise and mentor household staff, fostering a calm, professional, and respectful environment
Manage vendors, contractors, and special projects from routine maintenance to capital improvements
Oversee inventories, including art, collectibles, and wine
Coordinate travel logistics, working closely with pilots, drivers, and external service providers
Maintain calendars, contractor access, and security protocols
Introduce systems for password management, documentation, and institutional knowledge retention