Estimation Manager (SWC - Service)

Koch Enterprises Family of Companies•Newburgh, IN

About The Position

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers. Primary Role: The Estimation Manager is a hands-on leader responsible for both producing accurate and timely estimates for sales opportunities and managing the day-to-day operations of the estimation team. This role serves as a working manager, actively participating in technical estimation, pre-sales engineering support, and post-sales engineering assistance, while also overseeing team performance, resource allocation, and process improvement. The Estimation Manager is expected to be a subject matter expert in SWC’s systems and offerings, mentor team members, and drive the department’s continuous improvement in quality, efficiency, and client satisfaction.

Requirements

The Engineer shall possess a two-year degree in Electrical Engineering Technology (EET), NICET II certification or 5 years related field experience.
Must possess an understanding of electronic systems, such as fire alarm, security, CCTV, nurse call, emergency communication, paging, infant protection, real time locator, intercom.
Must possess a strong working knowledge of building codes.
Must possess excellent verbal and written communication skills and interpersonal skills.
Strong time management and organizational skills required.
Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities.
Must possess a strong sense of urgency.
Reliable transportation required (vehicle allowance/reimbursement program).
Must be responsible, self-motivated, self-starter, personable and well-organized.
Superior customer service skills to deal with both internal and external customers.
Strong interpersonal skills; ability to work with diverse groups.
Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
Must be able to effectively handle stressful situations.
Must be able to read and effectively interpret general business documentation.
Valid and current drivers license.
Employees are required to stand, walk, climb, sit and use hands and fingers.
Some light lifting of objects is required.
Reaching, grasping and carrying activities are also required.
The noise level in the work environment is usually moderate.
Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
All requirements may be modified to reasonably accommodate individuals with disabilities.

Nice To Haves

Experience with CAD systems a plus.

Responsibilities

Lead by Example: Directly participate in the development of accurate bills of materials and labor estimates for complex projects.
Workflow Management: Assign tasks, balance workloads, and monitor project timelines to ensure on-time, high-quality delivery.
Site Surveys: Personally conduct or oversee customer job site surveys to gather technical and environmental data.
Pre-Sales Engineering: Collaborate with sales to develop comprehensive project scopes, technical proposals, and client presentations.
Provide sales, technical staff, and other internal and external customers with technical support on both a pre and post-sales basis.
Documentation: Partner with project engineers to develop system drawings and project documentation; review and approve technical deliverables.
Mentorship & Training: Train, coach, and develop team members in estimation methodologies, best practices, and new technologies.
KPI Monitoring & Reporting: Establish, monitor, and report on key performance indicators (KPIs) for the estimation team, using data-driven insights to track team productivity, quality, and efficiency.
Relationship Management: Build strong working relationships with clients, vendors and internal teams.
Professional Development: Stay current on emerging technologies and industry trends relevant to SWC’s offerings; encourage ongoing learning within the team.
Quality & Safety: Ensure all work complies with company policies, health and safety standards and industry regulations.
Performance Management: Conduct regular team meetings, performance reviews, and individual feedback sessions.
Client-Facing Expertise: Serve as a technical resource to clients, sales and internal stakeholders, articulating the value and application of systems offered.