ETL & Informatica Application Support Analyst - Virtual

Alight

2d • Remote

About The Position

Alight is looking for an ETL/Informatica Application Support Engineer with strong analytical skills, excellent troubleshooting abilities, and a proactive approach. The ideal candidate will drive stability and continuous improvement in production environments, working independently in a fast-paced setting while delivering high-quality support within the Applications Support team.
The IT Support Engineer is part of a team responsible for 24X7 customer support for Alight’s proprietary Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues upon first contact within the team whenever possible; documenting tickets with triage information before escalating to next tier; providing ongoing support until issues are resolved.

Requirements

• 3-5 years of experience in ETL application support, Informatica PowerCenter/Cloud, and SQL Server in production environments.
• Practical experience with SQL Server, including schema understanding, stored procedure development, query tuning, and optimization.
• Handson experience with job scheduling tools such as ControlM or AutoSys for monitoring and support automation.
• Excellent communication skills and ability to work both independently and as part of a distributed global team.
• Strong analytical thinkers with the ability to troubleshoot complex data and integration issues effectively.
• Flexible, adaptable, and pragmatic, with the ability to remain focused on objectives while handling shifting priorities.

Responsibilities

• Monitor, support, and troubleshoot ETL and data integration workflows across production, QA, and development environments to ensure smooth daily operations.
• Analyse and resolve incidents, job failures, and performance issues related to Informatica workflows, mappings, and SQL jobs.
• Own and maintain ETL components including Informatica mappings, metadata, scripts, schedules, and operational procedures. Identify opportunities to optimize performance, scalability, and reliability of existing jobs/processes.
• Ensure stability of data ingestion pipelines spanning batch, nearrealtime, and realtime patterns. Finetune ETL solutions by developing a deep technical understanding of data flows and upstream/downstream dependencies.
• Collaborate with DBAs and Data Architects to implement appropriate data partitioning, indexing, and optimization strategies to enhance job performance.
• Develop or modify SQL scripts, stored procedures, database triggers, and queries as part of incident resolution, change requests, or performance tuning. Work closely with cross functional and offshore teams, ensuring timely resolution of issues, clear communication, and adherence to support SLAs and operational guidelines.
• Manage multiple concurrent support tickets, change requests, and enhancement tasks, balancing priorities based on business impact and urgency.
• Ensure compliance with published support, development, coding, and testing standards, as well as change management practices.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed