EV Charger Field Application Engineer

Lincoln Electric•Euclid, OH

About The Position

We are looking for an experienced Application Engineer who will play a key role in assisting customers with the smooth operation of electric vehicle (EV) charging systems. This position requires expertise in EV Charging system setup, installation and use. The right candidate will contribute to the success of customer operations by recommending best practices and supporting the development required to be successful in new use cases.

Requirements

Bachelor’s Degree from an accredited institution
3-5 years relevant experience minimum
Experience in deploying EV charging systems or related technologies.
Familiarity with OCPP, DIN70121, ISO15118, and relevant industry protocols.
Strong skills in troubleshooting, performance testing, and analyzing data to diagnose system issues.
Ability to collaborate with cross-functional teams, including operators and system providers.
Proven experience in monitoring and analyzing data from live field deployments.
Hands-on experience with both hardware and software components of EV charging infrastructure.
Strong communication skills to work effectively with diverse stakeholders within the EV ecosystem.
Travel to customer sites as needed, estimated travel ~50%

Responsibilities

Assist customers with connection of EVSEs to Open Charge Point Protocol (OCPP) systems and suggest systems for effective use of OCPP systems.
Monitor and analyze real-world data from deployed chargers to identify performance issues, especially in the early stages of customer deployments.
Track data trends and make recommendations to improve system reliability, efficiency, and overall user experience.
Provide technical assistance during the sales process, using online tools and applications.
Support customers during pre- and post-sales activities, including product delivery, installation, commissioning, validating success with unique use cases, and project handover
Develop strong customer relationships to support driving increased sales volume
Conduct training sessions with customers on the setup and use of EV charging systems.
Provide feedback to product managers to make sure product requirements and product roadmaps capture lessons learned from previous experiences and ongoing testing experiences.
Travel to customer sites to provide on-the-ground support for charger installations and troubleshooting efforts.
Engage with the engineering team through occasional travel to the Cleveland facility to assist with customer testing and other technical activities.
Collaborate with the product and test engineering team to solve complex problems.
Participate in industry events and use these opportunities to build and foster strong relationships with prospective customers and development partners.
Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.