EV Partnership Executive

Centrica

2d•Hybrid

About The Position

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint. The EV Partnerships Executive will be responsible for offering high calibre support and insight to ensure excellent delivery for our partners and customers. They are responsible for ensuring that reporting to partners is both timely and accurate, while also providing valuable insights into performance and emerging trends. By enabling data-driven discussions around process improvements and proposition optimisation, this role plays a crucial part in delivering excellent service to both our partners and end customers. It is also instrumental in driving growth across the Partnership channel and ensuring we operate within agreed contractual parameters. Location - UK flexible The EV Partnerships Executive will be responsible for offering high calibre support and insight to ensure excellent delivery for our partners and customers. They are responsible for ensuring that reporting to partners is both timely and accurate, while also providing valuable insights into performance and emerging trends. By enabling data-driven discussions around process improvements and proposition optimisation, this role plays a crucial part in delivering excellent service to both our partners and end customers. It is also instrumental in driving growth across the Partnership channel and ensuring we operate within agreed contractual parameters.

Requirements

Intermediate to Advanced Excel skills.
Strong influencing and communication skills to operate successfully across the matrix organisation.
Highly numerate with good accuracy, attention to detail and strong analytical skills
Experience of working across a wide group of stakeholders
Thorough understanding of what great customer service looks like for our customers and our people
Identifies and builds key relationships quickly.
Excellent verbal and written communication skills
Ability to produce clear, concise documents and analysis using PowerPoint and Excel to facilitate comprehension and clear decision making.
Performs effectively when faced with time pressures, adversity, disappointment, or opposition.
Displays an ongoing commitment to learning and self-improvement

Responsibilities

Working closely with our Services business to manage service issue escalations and customer experience; this role is key in providing inputs for monthly and quarterly business reviews with partners.
Working to deliver plans that meet defined targets on a weekly basis, this high-energy role requires persistent and persuasive interaction with partners, proven sales and relationship building skills, ability to negotiate, and strong communication skills.
A self-motivated individual, able to be resilient when faced with obstacles.
Managing key stakeholders, both internal and external, to deliver the best service for our customers and partners.
Working with cross functional teams to deliver against a key set of performance metrics.
Working to deliver plans that meet defined targets on a weekly basis, this high-energy role requires persistent and persuasive interaction with partners, proven sales (ideally) and relationship building skills, ability to negotiate, and strong communication skills.
A self-motivated individual, able to be resilient when faced with obstacles.
Directly accountable for partner performance reporting, to ensure we are operating compliantly and in-line with contract terms
Supplier Relationship Management (SRM) with EV partners to drive growth.
Managing key stakeholders, both internal and external, to deliver the best service for our customers and partners.
Working with cross functional teams to deliver against a key set of performance metrics.
Provide insight and analysis to improve EV Partner sales and installations.
Uses analysis to create actionable insight to drive both commercial and budget recommendations for the partner channel.
Manage relationships with key business stakeholders and senior management ensuring sign off on key plans.
Keep abreast of partner developments (across leadership, technology, platforms, and channels).
Operate in a customer focused culture, ensuring customers are treated fairly and properly.
You will be the day-to-day point of contact for any partner order queries, supporting the EV Partnership Management team.
You will work within any regulatory frameworks (specifically FCA and OFGEM), to ensure all 3rd party relationships are fully compliant, as well as always providing adequate oversight.
Support other activities as required to enable the effective delivery of Partnership Management objectives.