Event Manager

Casino Del Sol•Tucson, AZ

About The Position

Coordinates arrangements for group meetings either personally or through subordinates ensuring a seamless and flawless execution. Maintains a balance between delivery of hospitality and service and promotion of the profit centers

Requirements

High school or General Equivalency Diploma and a minimum of five (5) years of experience in a conference management and/or combined banquet manager position in a full-service hotel/resort with comparably sized hospitality environment and event space. Experience detailing conference type groups with guest room blocks, banquets, as well as other ancillary areas such as, spa, golf and transportation is required.
Proficient with creating Banquet Event Orders in Opera, Delphi, Visual One or similar catering/event management software OR a combination of education and/or work experience that closely matches the requirements of the position.
Must possess a valid Arizona driver’s license.
Must be able to lift and/or move up to fifty (50) pounds with or without a reasonable accommodation.
Demonstrated track record of reliability, responsiveness, and creativity,
Demonstrated track record of providing excellent guest service.
Must be able to work any shift, weekends, holidays, and special events, as needed.
Must have employment eligibility in the U.S.
Must be able to obtain, maintain, and retain a valid non-gaming license.
Knowledge of hospitality operations as well as regulatory compliance requirements.
Knowledge of meeting planner standards and service practices.
Knowledge of budgetary principles and practices.
Knowledge of problem analysis and problem resolution at a functional level.
Knowledge of modern filing and recordkeeping practices and procedures.
Computer proficiency with Microsoft Office Suite software, especially word processing, spreadsheet, and presentation applications.
Strong administrative and managerial skills.
Strong organizational, planning, and time management skills.
Strong analytic and highly effective negotiation skills.
Strong interpersonal, communication, and presentation skills.
Skill in working courteously with the public as well as developing and maintaining effective working relationships.
Demonstrated ability to lead people and get results through others.
Ability to control costs while delivering exceptional service and results.
Ability to communicate and follow directions effectively.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform mathematical computations pertaining to the position.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work with minimal supervision.
Ability to exercise sound, independent judgment
Ability to establish effective work relationships with diverse groups of individuals.
Ability to coordinate a high level of activities under a variety of conditions and constraints.
Ability to think strategically in the present and for future planning.
Ability to effectively manage and organize multiple priorities.
Ability to adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events.
Ability to remain calm under pressure.
Ability to convey a positive and professional image.
Ability to maintain the physical stamina required in a fast-paced work environment with challenging situations; ability to stand and walk for long periods in an environment with a loud noise level.
Ability to lift and/or move up to fifty (50) pounds, with or without a reasonable accommodation.

Nice To Haves

Associate's degree and (5) years in a conference management position in a full-service hotel with comparably sized hospitality environment and event space, including two (2) years supervisory experience.
Meeting planner certification (CMP).
Bilingual (English/Spanish).

Responsibilities

After receiving the signed agreement, first reviews and then discusses with group sales manager any areas including concessions , promotional / marketing items and method of payment / billing for clear and concise execution of group event.
Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule.
Plans and implements special events and other meetings, conferences and special projects.
Coordinates arrangements with appropriate areas such as Catering and Facilities.
Creates menus and negotiates pricing with guests, including focus on upselling; creates clear and concise banquet event orders consistent with established pricing and goals.
Ensures a seamless and flawless execution of presentations and other guest activities.
Completes initial contract negotiations and vendor service agreements.
Notifies various department heads of arrangements via banquet event order and group resume production.
Directs workers in preparing banquet and convention rooms and erecting displays and exhibits.
Inspects rooms and displays for conformance to group needs and desires.
Arranges publicity, quickly and effectively resolves complaints, and performs other duties to promote goodwill.
Ensures meetings adhere to fire and safety regulations.
Completes tasks on time or notifies appropriate person with an alternate plan.
Establishes and maintains internal and external relationships by interacting and communicating effectively with diverse groups of individuals.
Maintains contact with group representatives to ensure any unforeseen event is handled seamlessly and flawlessly.
Confers with supervisor to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or conditions.
Produces reports for operational, financial, and strategic planning purposes.
Oversees event financing by creating detailed budgets that forecast final estimated costs of events; monitors expenses.
Develops and uses measures to assess event effectiveness and success.
Maximizes cost effectiveness within the area by ensuring compliance with established budget, labor, and revenue benchmarks.
Assists with the development of short and long-term strategic planning; ensures delivery is consistent with Sol Casinos’ mission and business strategy.
Recommends and implements techniques to improve productivity, reduce costs, and improve guest service.
Meets challenges with resourcefulness; develops innovative approaches and ideas.
Exhibits superb team leadership/development and collaborating ability while working with team members and other staff.
Conveys feelings of warmth, caring, safety, and efficiency to each guest and ensures that all team members do too.
Performs other job-related duties as assigned.