EVENT PLANNER

Compass Group•New York, NY

1d•$74,000 - $75,000•Onsite

About The Position

The Event Planner is responsible for executing various hospitality initiatives and associated support services to offer best-in-class service to NBCU clients. This position will focus on supporting meeting and events on The Commons Conference Center, large-scale events, and employee activations.

Requirements

At least 2years previous corporate conference planning experience
Excellent organizational skills, with the ability to prioritize tasks
Outstanding customer service skills
Superior verbal and written communication skills
Work experience with reservation software platforms
Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.
Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
Able to work a flexible schedule to include evening and weekend hours.
Discreet, ethical and committed to maintaining a high degree of confidentiality.

Nice To Haves

A bachelor’s degree preferred
Communications, Event Planning or Hospitality background preferred.

Responsibilities

Serve as primary contact for clients for The Commons Conference Center, responsible for coordinating meetings and ensuring a high-quality client experience
Assist Manager of Hospitality with planning and execution of larger-scale events in Facilities-managed spaces
Manage and book Conference Center meeting reservation requests, maintaining room schedules through Outlook booking system
Communicate directly with clients before, during and after meetings, maintaining positive relationships and responding to inquiries and requests in a timely manner, including management of the Hospitality Team inbox
Serve as on-site host for meetings and events to ensure smooth operations, client satisfaction and effectively handle any issues that arise
Collaborate with Catering to plan menu offerings and coordinate with clients
Coordinate and manage NBCU trade services including A/V, janitorial, movers, and security
Assist with daily Conference Center floor management including daily walkthroughs of space and room refreshes and resets as required
Presence at Hospitality Desk on The Commons is required; must be comfortable meeting and engaging with people in a warm and welcoming manner
Ensure Event Log is updated in a timely and accurate manner
Maintain work order log and submit work orders in Archibus system as needed
Maintain inventory of supplies and place orders as needed
Address and resolve customer complaints or issues related to reservations and escalate to management when necessaryCall Center Responsibilities
Manage incoming calls with professionalism, responding to inquiries thoughtfully and independently, and directing callers to the appropriate departments as needed
Enter and route facility requests through the ticketing system with accurate classification and timely follow through
Conduct follow up communication with customers to provide updates on open requests
Deliver a memorable customer experience by ensuring every call is answered with enthusiasm and care
Register guests with security and ensure proper access protocols are followed
Track and report operational data relevant to call center performance and service goals
Provide schedule flexibility to support coverage requirements