Event Planning Coordinator

Rio Hotel & Casino Las Vegas•Las Vegas, NV

1d•Onsite

About The Position

The Event Planning Coordinator is responsible for supporting all convention service activities and systems within the Event Planning Department for Dreamscape’s new Rio Las Vegas Hotel & Casino. The position will directly support the Event Planning Managers and Sales and Event Planning department leadership and manage database administration. ROLE EXPECTATIONS Responsibilities include, but are not limited, to the following: Maintain exceptional customer service at every interaction. Prepare introductory letters, group resumes and system communications, and compile post-convention survey data. Turnover files to Event Planning team and supporting departments thoroughly and timely to ensure operational success. Plan, schedule, and conduct pre-planning site inspections for Event Planning Managers. Support Event Planning Managers and leadership in all aspects of event planning and coordination. Service small, rooms-only groups. Act as onsite meetings concierge based on business needs, anticipating and responding promptly to guests’ needs; overtime as required, including evenings and weekends. Coordinate with Operations teams in advance of groups’ arrivals to ensure smooth operation and maximize guest experience and profitability. Understand workings of hotel and effectively communicate and coordinate between departments. Qualify space-only and group dining requests; provide basic information. Create diagrams and ensure proper operational reporting is received and executed upon. Maintain clean database and log activities according to system standards. Answer phones and support customers with service requests in a timely manner. Create and update convention service collateral and presentations. Run reports as requested by department leadership. Participate in team training and growth opportunities. Perform other reasonable duties and responsibilities as assigned.

Requirements

Minimum 2 years of hospitality administration experience.
Strong organizational skills, solution – driven, analytical thinker.
Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.
Excellent written and oral communication skills.
Proactive with attention to details.
Able to set priorities, work schedule, and meet department deadlines.
High School Diploma or GED (required)
At least 21 years of age.
Must be able to qualify for licenses and permits required by federal, state and local regulations.
Must be able to work under time constraints and within established deadlines.
Must regularly lift and / move up to 25 pounds, and must have the ability to push, pull, reach bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
Long periods of standing and walking.

Nice To Haves

Proficient in Delphi or Envision

Responsibilities

Maintain exceptional customer service at every interaction.
Prepare introductory letters, group resumes and system communications, and compile post-convention survey data.
Turnover files to Event Planning team and supporting departments thoroughly and timely to ensure operational success.
Plan, schedule, and conduct pre-planning site inspections for Event Planning Managers.
Support Event Planning Managers and leadership in all aspects of event planning and coordination.
Service small, rooms-only groups.
Act as onsite meetings concierge based on business needs, anticipating and responding promptly to guests’ needs; overtime as required, including evenings and weekends.
Coordinate with Operations teams in advance of groups’ arrivals to ensure smooth operation and maximize guest experience and profitability.
Understand workings of hotel and effectively communicate and coordinate between departments.
Qualify space-only and group dining requests; provide basic information.
Create diagrams and ensure proper operational reporting is received and executed upon.
Maintain clean database and log activities according to system standards.
Answer phones and support customers with service requests in a timely manner.
Create and update convention service collateral and presentations.
Run reports as requested by department leadership.
Participate in team training and growth opportunities.
Perform other reasonable duties and responsibilities as assigned.