Event Planning Manager

Pyramid Global Hospitality

About The Position

We are seeking a highly motivated, creative, and customer-focused leader to join our team as Event Planning Manager. The ideal candidate brings a hands-on leadership style, strong knowledge of conference center operations, food and beverage execution, space optimization, and event technology. This individual works closely with conference services, banquets, sales, and hotel leadership to ensure flawless execution, revenue optimization, and consistently high guest satisfaction.

Requirements

Previous experience in planning and execution of Banquet/Catering events
Strong leadership skills
Thorough, detail oriented, organized, and pro-active
Independent thinker and doer
Strong sense of style and taste
Strong, intuitive ability to deliver exceptional customer service
Proficient knowledge with both AV and IT.
Management/supervisory experience
Knowledge of maintaining all audio-visual equipment, to include storage.
Experience reading and understanding Banquet Event Orders
Ability to communicate effectively with all guests and team members.
Experience with scheduling, hiring, and training team members.

Responsibilities

Proactively solicit and secure new event business through prospecting, networking, and industry engagement.
Cultivate and maintain strong relationships with corporate, social, and event clients to drive repeat and referral business.
Prepare customized proposals, cost estimates, contracts, and Banquet Event Orders (BEOs) in an accurate and timely manner.
Conduct site visits, client presentations, and pre-event meetings to showcase the property and finalize event details.
Serve as the primary contact for clients from initial inquiry through event completion, ensuring all details are clearly communicated and executed.
Collaborate with internal departments (Culinary, Banquets, Rooms, Front Office, and Accounting) and external vendors to deliver flawless events.
Oversee the creation and distribution of BEOs, rooming lists, and other event documentation, for events booked directly and for events assigned by the Director of Event Planning, to ensure accuracy and operational readiness.
Attend and oversee key events as required, including weekends or holidays, to ensure client satisfaction and service excellence.
Support billing accuracy by coordinating deposits, final payments, and post-event reconciliations with accounting.
Maintain active involvement in local and regional networking opportunities, industry associations, and community events.
Stay informed on catering and event trends, competitor offerings, and industry’s best practices to ensure a competitive advantage.
Contribute to marketing initiatives, familiarization events (FAMs), and social media efforts that highlight the property’s catering capabilities.
Utilize the hotel’s CRM or sales system (Delphi or similar) to document leads, client communications, contracts, and follow-up actions.
Provide accurate reporting on sales activity, forecasting, and performance metrics as requested by the Director of Event Planning.