Event Security | Part-Time | CFG Bank Arena

Oak View Group•Baltimore, MD

1d•$22•Onsite

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary A member of the Event Security Team reports directly to the Security Manager. The position is to assure the well-being and safety of employees, tenants, and patrons at the CFG Bank Arena. The Event Security team is a vital component of the Arena in assuring safety and a positive guest service experience – a positive attitude and a positive appearance are essential. This role pays an hourly rate of $22.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until June 19, 2026. About the Venue CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Requirements

Active State of Maryland Security Guard Certification (commonly referred to as a Maryland Guard Card). This certification must be maintained in active status for the entire duration of employment.
Must possess the ability to perform all essential duties and responsibilities in a satisfactory manner.
Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Previous experience as Event Securiity preferred.

Responsibilities

Provide exceptional customer service to all guests.
Possess a positive attitude and facilitate teamwork and respect among co-workers.
Welcome guests, provide directions, and answer any questions that may arise.
Monitor, patrol, secure areas of the arena and check/monitor credentials.
Provide assistance to guests with special needs or wheelchair access.
Resolve guest complaints quickly and exceed the guests’ expectations.
Enforce building policies and event procedures.
Maintain order and ensure crowd safety.
Assist and direct guests in a variety of situations including emergencies.
Perform wanding of patrons and monitor entry of patrons through metal detectors.
Communicate efficiently and clearly with co-workers/supervisors.
Follow all incident procedure protocols and documentation when necessary.
Other duties as assigned.