Event Services Manager

Kehoe Designs Inc • Chicago, IL

22h • Onsite

About The Position

The Event Services Manager leads the Event Assistant and Coordinator team responsible for supporting sales producers and production teams in delivering exceptional events. This role ensures strong communication, operational efficiency, and seamless coordination from planning through live execution.

Reporting to the Director of Sales, the Event Services Manager plays a key leadership role in aligning Sales and Production teams, improving internal workflows, and developing team members to deliver consistent, high-quality service. This position is ideal for a proactive leader who thrives in a fast-paced environment and enjoys mentoring teams while managing complex event operations.

Each employee works together to strive to create the best design company by improving communication, showing genuine care for each other and the company, focusing on delivering quality, and demonstrating professionalism through personal excellence, with a shared passion, dedication, and commitment to providing exceptional value to our clients.

Requirements

• Bachelor’s degree required; business, operations, management, or related field preferred.
• 3–5 years of experience in event operations, project management, production coordination, or similar roles.
• Demonstrated leadership experience including training, mentoring, or supervising staff.
• Experience managing cross-functional teams or operational workflows.
• Strong Microsoft Office skills, particularly Word and Excel.
• Excellent organizational, time management, and problem-solving skills.
• Strong interpersonal communication and conflict resolution abilities.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Nice To Haves

• Experience with event management software such as Momentus or Ungerboeck is a plus.

Responsibilities

• Lead, train, and mentor Event Assistants and Coordinators to support professional growth and consistent execution.
• Conduct regular one-on-one meetings to review projects, goals, and team performance.
• Delegate responsibilities while maintaining accountability and quality standards.
• Foster a collaborative, service-focused team culture.
• Oversee scheduling and staffing for on-site event support.
• Create and approve event pull sheets to ensure operational readiness.
• Provide on-site support during events as needed and coach team members on client management best practices.
• Ensure seamless operational support for Sales Producers and Production teams.
• Serve as a key liaison between Sales and Production teams.
• Partner with production department managers to exchange updates and strengthen collaboration.
• Participate in sales meetings to remain aligned with team priorities and strategies.
• Lead implementation and use of operational platforms such as Momentus, Ungerboeck, and other event software.
• Develop and maintain Standard Operating Procedures (SOPs) for coordination and assistant workflows.
• Identify opportunities to improve processes, efficiency, and service quality.
• Oversee team timekeeping functions including timecard review, payroll coordination, and time-off requests in ADP.

Benefits

• Competitive salary based on experience.
• Health Insurance: Medical, dental, and vision insurance options available for full-time employees.
• Retirement Plan: 401(k) plan with company matching.
• Paid Time Off (PTO): In compliance with Illinois State Law.
• Training & Development: Opportunities for leadership development and career growth.
• Collaborative and creative team environment.
• Opportunity to work on high-profile events and large-scale productions.
• Flexible scheduling with occasional evening or weekend event support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level