Events Coordinator

DREAMWEAVER HOTELS LLC • Chicago, IL

6d • $25 - $25

About The Position

Events Coordinator theWit Hotel – a Hilton Hotel Chicago, IL Compensation: $25.00 per hour The Events Coordinator plays a key role in delivering a seamless, personalized experience for group and event guests at theWit, from initial booking through departure. This position collaborates closely with Sales, Conference Services, Front Office, and Food & Beverage to ensure all details are executed flawlessly and guest expectations are exceeded. About theWit Boldly living in the heart of Chicago’s theater, arts, and shopping district, theWit is a Four Diamond hotel known for its creative design, skyline views, and multi-sensory guest experiences. With unique meeting spaces, an experiential rooftop lounge, and engaging service, theWit is a destination where individuality, energy, and hospitality come together in the center of the Chicago Loop.

Responsibilities

• Collaborate with Sales, Conference Services, and Front Office to ensure a seamless and personalized guest experience from booking to check-out, implementing initiatives to enhance guest satisfaction and loyalty.
• Receive group files from the Sales Team and review them for accuracy and thoroughness.
• Provide initial written communication to clients once files are received, and maintain regular contact to build and sustain strong relationships.
• Manage and monitor group room blocks and pickup; prepare and send client rooming lists.
• Assist clients with menu planning, food and beverage coordination, table arrangements, diagrams, and related event details.
• Maintain accurate conference management information in Delphi.
• Prepare detailed group resumes including reservations, billing, Banquet Event Order (BEO) information, off-site events, and VIP amenities.
• Create, update, and adjust Banquet Event Orders; confirm guest counts and changes with clients and communicate updates to supporting departments.
• Create floor plans for events and ensure alignment between Banquets and clients prior to set-up.
• Communicate all event details to supporting departments in a timely and efficient manner.
• Walk all meeting and event spaces to verify proper set-up and that all requirements on the BEOs are in place prior to client arrival.
• Ensure all meeting signage and event boards are accurate and up to date.
• Meet and greet on-site contacts; confirm meeting, break, and meal arrangements for the day.
• Deliver outstanding customer service to clients while they are on property to ensure total guest satisfaction.
• Initiate billing procedures, ensuring deposits, prepayments, and final payments are processed in a timely manner; review and provide the final bill to the customer upon completion of the program.
• Assist in building strong working relationships with other hotel departments, employees, outside agencies, and vendors.
• Comply with the hotel’s Standard Code of Conduct and all regulations established by management and the Employee Handbook.
• Maintain complete knowledge of the hotel’s emergency procedures as instructed by hotel management.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; complete all required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Lead theWit experience as instructed by hotel leadership.
• Celebrate our culture of individualism, engagement, fun, and evolving theWit experience for every guest, every time.
• Represent the hotel in a positive, professional manner at all times.
• Perform other duties as assigned to meet business and guest service needs.

Benefits

• Eligible team members may have access to a comprehensive benefits package that can include medical, dental, and vision coverage; paid time off; 401K; and other wellness and financial benefits.
• Team members also enjoy travel discounts and team member room rates at Hilton properties worldwide, along with opportunities for training, career growth, and recognition programs.
• Specific benefits, eligibility, and waiting periods may vary based on position, hours worked, and applicable policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed