Events Manager

Minneapolis Club Inc • Minneapolis, MN

13h • Onsite

About The Position

The Events Manager is someone who thrives on providing excellent customer service, timely client communication, and attention to detail. This individual will be the sole contact for all clients that inquire about events at the Minneapolis Club and will assist the client through the entire event planning process, day of execution and after-event communication.

The Events Manager promotes the Minneapolis Club’s private event facilities for banquets, business, social meetings, and other member related activities performing the following personally or through subordinate staff. Developing contracts, event orders, overseeing all administrative/ operational aspects of all events held at the club. The Events Manager works closely with the Director of Hospitality, another Events Manager, Chef, Restaurant Department and Leadership Team along with other departments to ensure that guest expectations are exceeded.

Requirements

• High School education
• Minimum of two years hotel, private club catering/event planning experience or the equivalent
• Minimum of two years marketing and sales experience
• Proficiency in Microsoft Office
• Ability to learn and work with Minneapolis Club internal management software
• Extremely strong communication skills using spoken and written words.
• Strong customer service skills with a passion for event management and hospitality
• Ability to prioritize in a fast-paced environment with excellent attention to detail
• Excellent interpersonal, organizational, oral, and written communication skills
• Strong ability to build and maintain relationships with Club members, non-member clients, and team members
• Strong strategic thinking and problem-solving abilities
• Can work in an in-person environment
• Extended periods of time walking and standing
• Ability to go up and down stairs, bend
• Regularly comes into contact with indoor and outdoor elements of weather and temperature
• Regularly will be in a kitchen environment of food and sharp objects and water.
• Sitting in a normal seated position for extended periods of time by extending hand(s) or arm(s) in any direction.
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, and using a keyboard.
• Extended use of the telephone
• While performing the duties of this job, it is required to frequently sit, stand, walk, talk or hear
• Must occasionally lift, push, or pull up to 45 pounds

Responsibilities

• Put members and clients first - go above and beyond their expectations to satisfy their needs and provide the highest quality service.
• Always convey a professional attitude and demeanor towards club and team members.
• Always treat club and team members with the utmost respect and dignity.
• Be sincere and hospitable in all dealings with members.
• Take personal responsibility for all member requests.
• Always maintain a positive attitude and look for positive outcomes in all opportunities.
• Establish and maintain positive employee relations, encourage teamwork among all departments and actively participate in motivating the staff.
• Have working knowledge of club operating procedures, legal issues that affect personnel and third-party representation policies.
• Proactively identify employee needs and respond to them on a timely basis.
• Know disciplinary procedures and demonstrate the ability to coach and counsel effectively.
• Maintain open channels of communication and be receptive to all departments and staff members.
• Write effectively and concisely.
• Convey oral messages clearly and concisely in a timely manner.
• Actively participate in all meetings.
• Ensure that the information needed to proficiently operate the club is disseminated and understood.
• Must maintain a positive attitude and be willing to support all programs and initiatives that have been communicated from the management team of the club.
• Responds to emails, phone messages, and requests promptly.
• Ensures all inquiries are handled expediently and with exceptional customer service.
• Exhibit sound time management and organizational skills.
• Ensure all event policies are well communicated and understood by both clients and employees.
• Maintains client files within internal management software documenting appropriate quotes, contracts, and event orders. All client acceptance of quotes, contracts, and orders are maintained for recordkeeping.
• Processes billing and financial documentation quickly, accurately and in a time-sensitive manner.
• Report all accidents to your supervisor immediately.
• Take pride in the club - report all damage or vandalism to club property.
• Report all safety hazards to your supervisor.
• Follow all club policies and procedures as outlined in the handbook.
• Follow all departmental rules communicated by your supervisor.
• Utilizes professional, compelling, charismatic, and persuasive selling techniques to drive event business to both members and the public.
• Helps guests arrange and detail events including breakfasts, luncheons, dinners, meetings, and any other corporate events; obtain pertinent information needed for guest planning.
• Works with the Director of Hospitality and the Chef to determine selling prices for catered events; oversees the development of documents.
• Suggests menus and helps guests to plan menu in conjunction with the Chef and/or other culinary personnel.
• Transmits necessary information to and conducts event planning with production, serving, and housekeeping staff; arrange for printing of menu and procuring of decorations and entertainment.
• Inspects finished arrangements; may be present to oversee the actual service and greeting of guests.
• Maintains past and potential client files; schedule calls/visits to assess on going needs of prospective clients for event services.
• Helps guests with entertainment, decorations, audio/visual, and any other requirements integral to the event being planned.
• Daily distribution of event orders, daily listings, changes to all pertinent departments.
• Must be involved with and have Minneapolis Club restaurant knowledge and assist with restaurant coverage and floor shifts as needed.
• Will act as a back-up to restaurant management as necessary to ensure effective food and beverage operations Club-wide.
• Must be available to work evenings, weekends, and holidays throughout the entire year.
• Additional job functions will/can be amended in the Events Department as needed.

Benefits

• Health care (including a wide range of medical, dental, vision, and mental health)
• Disability and life insurance options
• PTO
• 401k w/employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees