Exam Development Program Analyst

CFA Institute•Charlottesville, VA

About The Position

Do you enjoy turning complex business needs into clear, workable solutions? Are you curious about how systems and processes come together behind the scenes? Looking for a role where your analysis and problem-solving can directly improve how critical programs operate? CFA Institute is seeking an Exam Development Program Analyst to support the systems and processes that power our global credentialing programs. In this role, you will work at the intersection of business analysis, process improvement, and technology, helping translate operational needs into clear requirements and supporting the testing and implementation of solutions. This is an excellent opportunity for an analytical, detail-oriented professional who enjoys exploring problems, asking thoughtful questions, and helping teams work more effectively.

Requirements

Bachelor’s degree or equivalent work experience
Proven experience in project management, business analysis, systems analysis, or process analysis
Experience documenting requirements, workflows, and process improvements
Strong analytical thinking and problem-solving capabilities
Excellent organizational skills and the ability to manage multiple priorities and deadlines
Strong written and verbal communication skills with the ability to explain technical concepts clearly
A proactive mindset with curiosity and the confidence to ask questions and explore solutions
Ability to handle confidential information with professionalism and discretion

Nice To Haves

Exposure to Agile methodologies or product development environments

Responsibilities

Gather, document, and clarify business and functional requirements related to item banking software and exam development systems
Support the creation of user stories, acceptance criteria, and requirement documentation to guide technology solutions
Document current (“as-is”) processes and help design improved (“to-be”) workflows
Conduct gap analysis and support feasibility assessments for potential solutions
Collect and analyze data to identify trends, investigate issues, and inform decision-making
Assist in drafting process diagrams, specifications, and supporting materials for system enhancements
Participate in discovery discussions, solution evaluation, and roadmap planning activities
Conduct user testing and validate system updates before release
Collaborate with product managers, technology teams, and business stakeholders to ensure solutions meet operational needs
Facilitate workshops and requirement sessions while clearly communicating with both technical and non-technical stakeholders