Exception Mail Processing Specialist II

World Vision Inc.•Federal Way, WA

70d•$23 - $27•Hybrid

About The Position

World Vision is hiring a Exception Mail Processing Specialist II to serve within the Donation Processing Department. At a Glance Role: Exception Mail Processing Specialist II Reports to: Supervisor, Donation Processing Location: Federal Way, WA, Hybrid Required Experience: Two-year technical or junior college degree or equivalent 4 years of work experience preferred. 2-3 years of work experience posting funds and performing research/analysis of accounts or related training. Must be able to type and perform ten-key data entry at a minimum of 5,000 keystrokes per hour. Work Authorization: Must be authorized to work in the U.S.A for any employer. Estimated hiring range: $22.90 - $26.50 The Job Accurately process electronic funds and credit card accounts; research, analyze and post funds to resolve error and special request accounts. Help carry out our Christian organization's mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.

Requirements

Two-year technical or junior college degree or equivalent 4 years of work experience preferred.
2-3 years of work experience posting funds and performing research/analysis of accounts or related training.
Must be able to type and perform ten-key data entry at a minimum of 5,000 keystrokes per hour.
Attention to Detail: Accomplishes tasks thoroughly, showing concern for all the areas involved no matter how small, at the appropriate level for the task.
Teamwork: Promotes and generates cooperation and teamwork among internal and external contacts while working to achieve collective outcomes.
Flexibility/Adaptability: Demonstrates ability to adapt to new ways of doing things; is willing to attempt new ways to solve problems and maximizes performance.
Quality Orientation: Looks for improvements in processes to meet or exceed expectations.
Customer Service Orientation: Demonstrates concern about meeting customer needs in a manner that provides satisfaction using available resources.
Communication: Presents ideas articulately. Uses effective listening skills to promote the free flow of information.
Computer Skills: Demonstrates effective computer skills, including use of Microsoft Office Suite, intranet and Internet.

Responsibilities

Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into decisions within scope of role.
Process credit card, EFT and check transactions for extensive specialized donation categories to ensure accurate posting of donor's contributions per donor instructions.
Operate the donor accounting system, which requires advanced knowledge of multiple screens related to donor accounts.
Access internal databases in order to perform complex research and ensure accurate posting of donor's contributions.
Verify donor intent as needed through direct telephone contact and make appropriate maintenance updates to donor accounts.
Process electronic funds and credit card activity from multiple sources (mail, phone, web and internet), which includes adding and deleting donors to the credit card system; ensuring daily transactions are sent to the bank; contacting financial institutions for payment authorization; handling chargebacks for account charges or cancellations, etc.
May be responsible for quality control of system generated letters, ensuring letter content is accurate.
Process all documents requiring adjustments: analyze, research and correct posting errors.
Initiate calls to donors and/or financial institutions to acquire information needed to process donations; receive incoming calls from DCS, donors and banks and respond to inquiries appropriately, providing excellent customer service.
Work collaboratively with team members when assigned to work as a member of a team.
Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed.
Perform other duties as assigned.