Executive Assistant Housekeeper - Excalibur

MGM Resorts International • Cary, NC

3d • Onsite

About The Position

The Assistant Executive Housekeeper at Excalibur is responsible for managing all operations within assigned areas of Housekeeping, ensuring that all functions adhere to established guidelines and guest service standards. This role involves overseeing the team, mentoring Housekeeping Floor Managers, and implementing new processes to enhance service quality while maintaining compliance with company policies and budgetary guidelines.

Requirements

• 2+ years of prior relevant experience required

Nice To Haves

• Fluency in secondary language (Spanish) preferred

Responsibilities

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards
• Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
• Manages Human Resources responsibilities for Housekeeping to include, creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring that encompass the company’s diversity commitment, training, disciplinary action, succession planning processes, adherence to the company’s status quo third party representation philosophy, compliance with company policies, legal requirements, and collective bargaining agreements
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service
• Ensures adherence to guest service standards within established departmental policies and procedures.
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements
• Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution
• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards
• Establishes and maintains effective working relationship with all departments
• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed