Executive Driver

Leidos•Chantilly, VA

About The Position

We are seeking a highly organized and detail-oriented Executive Driver who is responsible for providing high-quality, safe, punctual, and confidential transportation services to executive-level personnel and VIPs. This role requires professional business attire and demeanor, exceptional customer service, and a strong knowledge of local and regional routes. The Executive Driver will respond to transportation service inquiries, resolve issues promptly, and ensure a seamless and courteous travel experience for senior leaders and other high-profile individuals.

Requirements

Must have an active TS/SCI with Poly to be considered.
High school diploma or equivalent.
1–3 years of experience in customer service, technical support, or product support roles.
Ability to resolve routine service inquiries and issues independently, with a customer-first mindset.
Strong communication skills to explain service processes and solutions clearly to customers and internal teams.
Professional attire is required as this driver represents the program, company, and VIP they are transporting.
Working knowledge of service documentation practices, including maintaining logs, repair records, and standard service forms.
Proficient with standard office software (e.g., Microsoft Office) and customer support platforms or ticketing systems.
Ability to follow service procedures with attention to detail and make minor adjustments when needed.
Willingness to escalate complex or unresolved issues appropriately.
Basic understanding of repair, return, or field servicing workflows.
Organized and capable of managing multiple service cases simultaneously under moderate supervision.

Nice To Haves

Experience using Customer Relationship Management (CRM) systems (e.g., Salesforce, Zendesk, ServiceNow).
Familiarity with case management and order processing tools.
Prior experience contributing to or following Standard Operating Procedures (SOPs) for service or support operations.
Ability to write or contribute to service documentation, troubleshooting guides, or process improvement initiatives.
Exposure to product support environments involving technical, mechanical, or software-related servicing.
Demonstrated success working in a call center or help desk setting.
Knowledge of basic troubleshooting techniques and the ability to assist in diagnosing customer issues.
Understanding of service-level agreements (SLAs), performance metrics, and quality control principles.
Ability to manage transactions or service requests efficiently while ensuring customer satisfaction.
Experience supporting change management initiatives related to service operations or customer experience improvements.

Responsibilities

Safely transport executives and VIP clients to various destinations with professionalism, discretion, and punctuality.
Provide outstanding customer service while maintaining a courteous and respectful demeanor at all times.
Respond to transportation requests, inquiries, or problems, taking appropriate corrective actions such as coordinating repairs, scheduling alternate transport, or providing field servicing.
Maintain cleanliness, mechanical readiness, and appearance of assigned vehicles.
Monitor schedules and adjust travel routes quickly in response to traffic, weather, or last-minute changes.
Support vehicle maintenance needs by coordinating routine servicing and ensuring all repairs are promptly addressed.
Uphold high standards of confidentiality and discretion while transporting high-level personnel.
Keep accurate records of trips, mileage, fuel, and maintenance as required.
Assist with loading/unloading of luggage or materials, as requested or needed.
Ensure adherence to all traffic laws, company policies, and safety standards.