Executive Patient Ambassador

National Jewish Health•Denver, CO

10d

About The Position

Serves as the primary patient contact and coordinates all administrative aspects of an out-of-state or program patient’s visit, while providing exemplary customer service.

Requirements

Bachelor's Degree in business, healthcare management or other related field required.
A minimum of 5 years of recent healthcare operations, project management, or other recent related experience with advanced high level customer service in a healthcare setting required.
Experience in healthcare finance, third party insurance plans, coverage and benefits preferred.
Be available to work as scheduled and report to work on time.
Be willing to accept supervision and work well with others.
Be well groomed, appropriately for your role and wear ID Badge visibly.
Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
Wears appropriate PPE as outlined by the infection control policies and procedures.
Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Nice To Haves

Master’s degree preferred.
Experience in healthcare finance, third party insurance plans, coverage and benefits preferred.

Responsibilities

Coordinates all administrative aspects of an out-of-state or program patient’s visit from registration, financial clearance, scheduling, discharge.
Serves as the primary contact and clinic liason for the patient before and during the visit.
Ensures that the financial and administrative processes are efficient.
Represents National Jewish health professionally and enthusiastically to patients and their families.
Works with financial teams to secure financial integrity of the patient visit including insurance verification, third-party authorizations, financial counseling prior to completing a specially tailored schedule.
Verfiying insurance eligibility/benefits, advising patients on coverage issues or limitations.
Builds relationships with the clinical and ancillary teams to coordinate and establish effective and efficient patient schedules, at National Jewish and offsite.
Coordinates communication between the clinical and administrative teams and serves as a resource to the patient and staff regarding administrative requirements, finding innovative solutions to address obstacles or complaints.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.