Executive Support Analyst

Visa•New York, NY

12h•Hybrid

About The Position

The Executive Support Analyst provides high-touch, advanced technical support to senior executives and their teams, ensuring flawless technology experiences across onsite and offsite events, meetings, and day-to-day operations. This role demands deep technical expertise, exceptional problem-solving skills, and the ability to operate under pressure in dynamic environments.

Requirements

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Nice To Haves

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Bachelor’s degree in IT, Computer Science, or related field.
4+ years of experience in enterprise technical support.
Proven experience supporting C-suite executives and managing complex AV/IT environments.
Expertise in network protocols, video conferencing infrastructure, streaming technologies, and enterprise collaboration platforms.
Strong knowledge of endpoint security, VPNs, and cloud-based services.
Ability to work under pressure, travel as needed, and deliver flawless technical execution for high-stakes events.

Responsibilities

Deliver white-glove technical support for executives across hardware, software, networking, and AV systems.
Support onsite and offsite events, including executive town halls, global summits, and hybrid meetings, ensuring seamless audio/video and collaboration experiences.
Configure and troubleshoot complex AV setups, streaming platforms, and integrated collaboration tools (Microsoft Teams, Zoom, Webex).
Manage mobile device ecosystems, secure connectivity, and advanced troubleshooting for Windows, macOS, and enterprise applications.
Act as technical lead for executive travel and offsite engagements, ensuring continuity of IT services globally.
Collaborate with Event Operations, Security, and Network Engineering teams for high-profile events.
Maintain strict security and confidentiality standards for all executive interactions.
Document technical workflows and contribute to knowledge base for advanced troubleshooting.