Experience Assistant Site Manager - Dallas

FeverUp•Dallas, TX

9d•Onsite

About The Position

The Experience Assistant Site Manager supports and facilitates the manager’s work. They assist in the daily operational management of the site and substitute for the manager in their absence. The assistant may have a different yet complementary profile to that of their manager. Assistant Managers will be welcoming and briefing clients, leading sessions, and ensuring customer loyalty. Based in Dallas, the Experience Assistant Site Manager will sit within the local site Management Team and report directly to the Site Manager and Fever Originals Local team. You will support local operational decisions and assist in ongoing budget and operational optimization efforts. You’ll also actively work towards building the brand within the city community through community partnerships and private events. This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners. If you’re organised, high-energy, love being around people, and are comfortable managing a space, this is for you. This role requires a flexible schedule, with availability on weekdays, weekends, and evenings, depending on session demand. Most of the work will be based onsite at the venue; this is not a remote role.

Requirements

2+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
Comfort in driving group sales efforts, including responding to inbounds and driving outbound efforts
An understanding of budgeting and controlling expenses and retail operations
Leadership and management skills and ability to communicate effectively in oral and written communication
Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Ability to problem-solve and think quickly on your feet.
Ability to stand for extended periods of time; moderate level of physical ability is required
Reliable transportation and ability to arrive on time for scheduled shifts
Flexible schedule (evenings, weekends, and holidays may be required).
Proficiency in Google Suite (esp. sheets or excel)
Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus!

Responsibilities

Handling calls from clients (e.g., group inquiries), suppliers, and partners
Ability to monitor the activity indicators of a center
Ensuring the proper use of the box office
Collecting mail and managing invoices from clients or suppliers
Drafting meeting summaries and sharing them with the team
Participating in debriefing sessions with the manager to track progress
Organizing brainstorming sessions with the team for specific goals
Ensuring high-quality customer service and client satisfaction
Assisting with recruitment, schedule development, and inventory management
Supporting the onboarding, training, and integration of new hires
Assistant Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.
Assisting in growing the business by attracting new B2B & B2C customers, responding to enquiries, and ensuring the utmost satisfaction and a consistent word of mouth. Comfort in speaking with guests and clients and closing group sales opportunities needed.
Guaranteeing our venue will always be a safe & welcoming place to visit and work in.
Maintaining great relationships with guests, suppliers and partners (i.e. our partner local charity)