Experience Design, Executive Director - Card Services

JPMorgan Chase & Co.•New York, NY

16h

About The Position

As an Experience Design Executive Director in Card Services, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

Requirements

7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
Demonstrates exemplary executive presence, able to confidently engage, influence, and build trust with senior leaders, partners, and stakeholders across divergent interests.
Skilled at managing and navigating complex stakeholder relationships, including internal teams and external partners, ensuring alignment and advocacy for design vision.
Thrives in environments with limited direction or evolving requirements; able to self-steer, drive clarity, and deliver results amidst uncertainty.
Capable of developing and executing holistic, systemic design strategies that scale across enterprise organizations and multiple brands.
Experienced in overseeing large, diverse portfolios, connecting teams and initiatives to drive unified, scalable solutions.

Nice To Haves

Advanced expertise in design systems, brand translation, and user experience for co-branded products.
Strong communication, negotiation, and presentation skills, with the ability to articulate complex concepts to diverse audiences.
Leadership and talent development skills, fostering growth, innovation, and craft elevation within teams.
Analytical and problem-solving skills, with a data-driven approach to decision-making and solution development.
Project management proficiency, able to prioritize, delegate, and deliver on multiple initiatives simultaneously.

Responsibilities

Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
Lead the design strategy for co-brand and partnership capabilities, ensuring the creation of scalable systems that allow each partner brand’s unique identity to be expressed within a cohesive framework.
Translate diverse brand requirements into innovative design solutions, balancing systemic consistency with the flexibility needed for individual brand differentiation.
Manage and nurture relationships with stakeholders across 14+ co-branded portfolios and external partners, advocating for design excellence and alignment with business objectives.
Foster, grow, and accelerate a high-performing design team, providing mentorship and guidance to elevate the team’s craft and drive innovation across a wide range of challenges.
Develop and execute a holistic portfolio strategy that connects teams and initiatives across branded, co-branded, and loyalty NCX card experiences, ensuring scalable and future-ready services and solutions.
Champion a collaborative culture, driving connection and knowledge sharing across the portfolio to support continuous improvement and best-in-class design outcomes.