Experience Guide

Minnetrista Museum & Gardens • Muncie, IN

2d

About The Position

PURPOSE : Create a positive experience for all guests from the time of their arrival to the time of their departure. Guide visitors to experiences that meet the visitors’ motivation for attending. Serve as a Minnetrista Ambassador through educational experiences and customer service. QUALIFICATIONS : Have a high school diploma or equivalent; 0-1 year of experience in customer service or tourism-related position. Bachelor’s degree and/or museum-related experience a plus. Demonstrate excellent communication skills and a clear speaking voice; present a professional attitude and appearance, sound interpersonal skills, and good record keeping skills. Use strong organizational skills, be able to prioritize multiple projects/tasks and to work with individuals of all ages and backgrounds. Possess a working knowledge of Microsoft Office Suite, including familiarity with Word and Outlook; Excel and database experience a plus. To be successful in this position, an individual must be aligned with Minnetrista’s cultural values and visitor-centric focus. The incumbent ensures effective working relationships by cultivating and maintaining professional credibility with all staff, administration, and volunteers. The individual demonstrates maturity, sound judgment, positive attitude, and works collaboratively with peers and colleagues throughout the organization and community. KEY RESPONSIBILITIES: Minnetrista’s culture is team-oriented and collaborative. To that end, all position responsibilities include the following three performance expectations & priorities: Achieve the organization’s purpose by demonstrating Minnetrista’s vision, values, mission, goals, and strategies daily. Help others achieve the organization’s purpose through collaboration and teamwork. Carry out job function through completing the following essential duties directly or through subordinate personnel.

Requirements

• Have a high school diploma or equivalent
• 0-1 year of experience in customer service or tourism-related position.
• Demonstrate excellent communication skills and a clear speaking voice
• Present a professional attitude and appearance, sound interpersonal skills, and good record keeping skills.
• Use strong organizational skills, be able to prioritize multiple projects/tasks and to work with individuals of all ages and backgrounds.
• Possess a working knowledge of Microsoft Office Suite, including familiarity with Word and Outlook

Nice To Haves

• Bachelor’s degree and/or museum-related experience a plus.
• Excel and database experience a plus.

Responsibilities

• Welcome visitors by engaging them in casual conversation to orient them to the site, identify visitor motivations, and guide them to experiences that fit their interest and purpose.
• Listen to the needs of the visitor and connect them to solutions.
• Inform visitors about future programs and events to sell and cross-sell these experiences to the public.
• Provide on-site programming, including orient and lead school and group tours; give informal and formal presentations to walk-in visitors; and assist in the development of daily visitor experiences.
• Provide support to other programmatic offerings as assigned.
• Participate in visitor services and institutional training opportunities to gain proficiency and to learn information about Minnetrista and the community.
• Perform all other duties required

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED