Experience Manager - Seven Continents Club

Destination Sport•Boston, MA

20h•Hybrid

About The Position

Destination Sport Experiences, through its’ global sports travel brands Marathon Tours & Travel and Sportive Breaks, caters for those who want to participate in the very best cycling, running and triathlon events across the world. Marathon Tours & Travel and Sportive Breaks offer tours, travel packages, and guaranteed entry to marathons, cycling events, and long-distance triathlons around the world, together with VIP hospitality access to many of the top professional cycling events as well as managing travel programs for mass participation events. We are a proud partner of the Abbott World Marathon Majors and work closely with major sports events organisers across the Globe. Our team are also keen runners, cyclists, and triathletes, so we understand the needs of competitors. About the Seven Continents Club® The Seven Continents Club® (SCC) is a unique global community that supports runners throughout their journey, whether they are completing their first half marathon or pursuing the challenge of running on all seven continents. Members enjoy exclusive benefits, including priority access to high‑demand events, meaningful connections with fellow runners, and tailored support throughout their running adventures. https://www.destinationsportexperiences.com/ The Role The Global SCC Experience Manager will lead the strategy, development, and delivery of the SCC program worldwide. The goal is to elevate member experience, increase engagement, drive loyalty, and support revenue growth.

Requirements

Bachelor’s degree (preferably in marketing, business, or a related field)
Minimum of 2 years’ experience in business development, customer experience, marketing, or sales
Strong Excel skills and experience handling large datasets
Highly organized with strong prioritization skills
Experience managing projects to successful outcomes
Strong communication and relationship‑building skills
Ability to work under pressure and meet deadlines
A collaborative mindset and the ability to work across both small local teams and a wider global organisation

Nice To Haves

Experience working on a loyalty program is an advantage
Experience with CRM systems is beneficial

Responsibilities

Serve as the global guardian of the SCC brand and member experience
Conduct a comprehensive review of the current program and present recommendations
Develop and implement the global member experience strategy
Coordinate cross‑regional initiatives to ensure global consistency
Create and execute an annual sales and marketing plan for SCC
Develop a communication strategy that effectively conveys the SCC narrative
Provide content ideas and collaborate with the marketing team on monthly newsletters
Manage SCC social channels and website pages
Oversee planning and execution of SCC member events
Ensure a seamless onboarding journey for new member
Manage vendor relationships for global merchandise distribution
Work with system partners to enhance the customer experience
Identify and build new partnerships that add value to SCC members
Manage monthly sales reporting across regions
Roll out the SCC into new source markets
Collect member feedback and integrate insights into program improvements
Use member data to drive engagement and target the next trip opportunities