Experience Research Vice President

JPMorgan Chase & Co. • New York, NY

2d

About The Position

AI is rapidly changing the face of customer experience. With Agentic, we have
the opportunity to help our customers realize their full financial potential in
ways that we are just beginning to imagine. The Digital team is creating these
new experiences with a platform approach to enable our Lines of Business.

As a Vice President of Experience Research within our Digital team you will play
a pivotal role in shaping the user experience across our products and services.
Leveraging your deep expertise in research methods and user experience design,
develop and execute research strategies to uncover valuable insights.

Requirements

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing  high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Experience in rapid research programs at tech companies with established and innovative approaches to understanding and testing concepts.

Nice To Haves

• Experience working with and testing user-facing AI/ML applications and/or workflows
• Advanced education in Sociology, anthropology, or related field

Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Partner cross‑functionally to shape how customers engage with emerging technologies, framing and prioritizing a dynamic research agenda, and bringing executive presence, perspective, and influence across product, design, data, and engineering.
• Lead with a builder and future‑focused mindset, creating the conditions to test concepts that don’t yet exist while operating with agility, curiosity, and creativity in rapidly evolving environments.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed