Experience Senior Analyst

Keller Executive Search • New York, NY

1d • $87,000 - $105,000 • Hybrid

About The Position

This is a position within Keller Executive Search and not with one of its clients. Experience Senior Analyst supports the local team by keeping workflows organized and priorities clear in New York. The role is part of Keller Executive Search’s internal organization and in a fast-paced professional services environment. Day-to-day work includes practical problem solving, clear communication, and measurable progress on defined goals.

Requirements

• Comfort using case management tools and maintaining precise records.
• Experience in customer support or client-facing service roles.
• Excellent written communication and calm problem-solving approach.
• Ability to follow processes while adapting to unique situations.
• Experience coaching peers or coordinating small teams to deliver outcomes on time.

Responsibilities

• Respond to incoming inquiries with accuracy, empathy, and urgency.
• Log cases, categorize issues, and follow standard resolution pathways.
• Update internal FAQs and templates based on recurring questions.
• Escalate complex cases with concise context and proposed next steps.
• Track response times and contribute to improvements in service quality.
• Use tools such as Zendesk to track work, report progress, and maintain documentation.

Benefits

• Salary range: 87,000 - 105,000
• Opportunities for professional growth through training, mentorship, and cross-functional projects.
• Flat management structure with direct access to decision-makers.
• Open communication environment.
• Full medical coverage.
• Paid time off and company-recognized holidays.
• Access to learning resources, courses, and internal knowledge sharing.
• Hybrid working options depending on role and local needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed