Experience Services Concierge

JLL•Atlanta, GA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Experience Services Concierge serves as the cornerstone of JLL's client experience strategy, creating authentic service experiences that strengthen relationships between JLL, our clients, and their guests. As the primary point of contact at reception, you'll deliver genuine hospitality and thoughtful services while maintaining seamless operational excellence. This role directly contributes to JLL's business objectives by enhancing client satisfaction, fostering workplace community, and ensuring smooth daily operations that reflect our commitment to exceptional service delivery. What your day-to-day will look like: • Serve as the welcoming face at reception, greeting employees and guests with genuine hospitality while managing visitor registration and compliance through client or landlord Visitor Management Systems (VMS) • Handle all internal and external communications including phone calls, correspondence, and voicemail monitoring while sharing relevant information with clients promptly • Manage conference and meeting room operations including booking assistance, room turnaround services, audio/visual setup, and ensuring all equipment and whiteboards are clean and functional • Oversee kitchen and break room maintenance including inventory management, restocking snacks and beverages, monitoring expiration dates, coordinating milk deliveries, and ensuring all machines operate properly • Coordinate comprehensive mail services including receipt and delivery organization, package distribution with recipient notifications, daily outgoing mail processing, FedEx label creation, and maintaining accurate mail logs • Provide administrative support and execute ad-hoc responsibilities as assigned by the Facilities Manager while anticipating client needs through careful observation • Act as a solution provider by directing teams, clients, and guests to appropriate points of contact when issues fall outside your direct responsibilities

Requirements

High school diploma or equivalent with demonstrated customer service experience in hospitality, reception, or client-facing roles
Proficiency in visitor management systems, conference room booking platforms, and standard office software applications
Strong verbal and written communication skills with ability to handle multiple phone lines and correspondence professionally
Experience with administrative tasks including inventory management, mail handling, and basic office operations
Ability to maintain composure and provide solutions under pressure while managing multiple priorities simultaneously
Knowledge of emergency response procedures and commitment to maintaining safety and security protocols

Nice To Haves

Previous experience in corporate reception, hospitality services, or facilities management environments
Familiarity with audio/visual equipment setup and troubleshooting for conference room support
Basic understanding of building operations, vendor coordination, and facility maintenance processes
Experience with mail and courier services including shipping label creation and tracking systems
Demonstrated ability to work independently while maintaining attention to detail in fast-paced environments

Responsibilities

Serve as the welcoming face at reception, greeting employees and guests with genuine hospitality while managing visitor registration and compliance through client or landlord Visitor Management Systems (VMS)
Handle all internal and external communications including phone calls, correspondence, and voicemail monitoring while sharing relevant information with clients promptly
Manage conference and meeting room operations including booking assistance, room turnaround services, audio/visual setup, and ensuring all equipment and whiteboards are clean and functional
Oversee kitchen and break room maintenance including inventory management, restocking snacks and beverages, monitoring expiration dates, coordinating milk deliveries, and ensuring all machines operate properly
Coordinate comprehensive mail services including receipt and delivery organization, package distribution with recipient notifications, daily outgoing mail processing, FedEx label creation, and maintaining accurate mail logs
Provide administrative support and execute ad-hoc responsibilities as assigned by the Facilities Manager while anticipating client needs through careful observation
Act as a solution provider by directing teams, clients, and guests to appropriate points of contact when issues fall outside your direct responsibilities