Experience Specialist/Receptionist - Humboldt Family Medicine

UnityPoint Health•Humboldt, IA

2d•Onsite

About The Position

Patient Service Representative - Medical Office Front Desk - Family Medicine Clinic - Humboldt, IA Monday-Friday, 7:30am to 5pm (4 days per week - 36 hours per week) As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

High School or Vocational School graduate.
Mandatory Reporter certification, or obtained within 90 days of employment.
Ability to demonstrate strong customer service skills.
Ability to effectively enter information into a variety of computer programs.
Ability to understand and apply guidelines, policies and procedures.
Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.
Ability to work as a team member.
Strong interpersonal skills.
Strong computer skills.
Strong verbal and written communication skills.

Nice To Haves

Previous medical office experience preferred.
Previous experience with an electronic health record or medical office software preferred.
Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.
Knowledge of medical terminology, anatomy, and physiology preferred.

Responsibilities

Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures.
Keep patients and families informed about wait times, provider availability, and any delays.
Address general inquiries and concerns with empathy, escalating complex issues as needed.
Offer guidance on charges, payment processes, and insurance procedures .
Maintain accurate and up to date patient records in the electronic medical records (EMR) system.
Answer and route incoming calls, providing basic information as appropriate.
Ensure all interactions and data handling follow confidentiality and UPH standards.