Experienced End User Support Specialist
About The Position
Boeing Global Services (BGS), Distribution Business, is looking for an Experienced End User Support Specialist to join our team in Coppell, TX or Hialeah, FL. Position Responsibilities: Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures. Collaborates with network services, infrastructure services, security, software systems engineering and/or application development to restore service and/or identify problems. Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents. Provides input on project tasks and effort as required. Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed. Acts as smart hands for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts. Perform installations, updates, repairs, upgrades, backups, and other maintenance. May also provide phone, email and remote desktop troubleshooting assistance. Documents user technology and support standards and processes to improve service delivery. Performs other duties as requested, directed or assigned. Administer and maintain Red Hat Linux servers, printing and performance troubleshooting.
Requirements
- 6 or more years of related work experience
- 2+ years of experience diagnosing and resolving hardware, software, and network issues
- Experience as a Field Technician
- Experience setting up user accounts, permissions and hardware for employees
- Demonstrated ability to work in fast-paced environment dealing with competing priorities
- This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Nice To Haves
- Bachelor’s degree in information technology, Computer Science or Related Field of Study.
- A+, Network+, MCP, ITIL certifications (preferred)
Responsibilities
- Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures.
- Collaborates with network services, infrastructure services, security, software systems engineering and/or application development to restore service and/or identify problems.
- Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents.
- Provides input on project tasks and effort as required.
- Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed.
- Acts as smart hands for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts.
- Perform installations, updates, repairs, upgrades, backups, and other maintenance.
- May also provide phone, email and remote desktop troubleshooting assistance.
- Documents user technology and support standards and processes to improve service delivery.
- Performs other duties as requested, directed or assigned.
- Administer and maintain Red Hat Linux servers, printing and performance troubleshooting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
