Experienced Product Sales-Mountain Information Call Center (Breckenridge, CO, US)

About the position

Join our team at Vail Resorts and experience the thrill of working in the mountains! Whether you're new to snow sports or a seasoned pro, this is your chance to connect with nature and build lasting relationships with teammates and guests from around the globe. Our Product Sales team plays a crucial role in delivering exceptional service by facilitating the sale of tickets and resort services, ensuring our guests have epic adventures. With over 40 resorts across three continents, you can choose to work for a season or build a long-term career with us. From day one, enjoy competitive compensation, free passes, ski lessons, and numerous employee discounts.

Responsibilities

• Provide information and facilitate the sale of resort attractions and services including fulfillment and delivery.
• Utilize POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts.
• Complete POS audits daily and at the end of shift.
• Communicate professionally by phone, email, and in person with travel partners, properties, tour operations, corporate visitors, guests, and other groups.
• Maintain up to date knowledge on resort products, policies, and operations to meet the needs of guests, coordinating with other departments as necessary.
• Maintain a clean, well-stocked, and organized workstation.
• Other duties as assigned.

Requirements

• High School Diploma or GED Equivalent.
• Experience working in customer service or ticket sales preferred.
• Flexibility to work both inside and outside with exposure to the elements.
• Must be able to communicate fluently in English.
• Ability to work a flexible schedule including nights, holidays, and weekends.
• Ability to stand or sit for extended periods of time.
• Ability to lift up to 25lbs.

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Referral Program.