Experienced Service Advisor

Lithia & Driveway•Elk Grove, CA

2d•$64,500 - $161,800

About The Position

Elk Grove Ford—now proudly part of Lithia & Driveway, one of the largest automotive retailers in the nation—is seeking an Experienced Service Advisor to join our high-performing service team. If you’re customer-focused, process-driven, and thrive in a fast-paced dealership environment, this is an excellent opportunity to grow your career with a company that offers stability, advancement, and industry-leading resources.

Requirements

Previous experience as a Service Advisor required
Strong customer service and communication skills
Ability to multitask and work efficiently in a fast-paced environment
Solid computer skills and experience with dealership DMS systems
Valid driver’s license and clean driving record
High School graduate or equivalent, 18 years or older required.
We are a drug-free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

Serve as the primary point of contact for service customers from write-up to vehicle delivery
Accurately document customer concerns and recommend needed maintenance and repairs
Communicate clearly with technicians to ensure timely and quality service
Present estimates, explain services, and gain customer approval
Maintain high CSI scores through outstanding customer service
Follow dealership and manufacturer processes to ensure efficiency and compliance