About the position
The Expert and Educator has an important role in bringing brand awareness and educating legal age smokers and nicotine users, who would otherwise continue to smoke, to convert to smoke-free products (including heat-not-burn) that, while not risk-free, are a much better choice than continuing to smoke. The Expert and Educator will be responsible for building awareness through B2B retailer education, consumer engagements, networking events, and community outreach, as well as educating legal age smokers and nicotine users, who would otherwise continue to smoke, about the new heat-not-burn alternative through product demonstration and face-to-face interactions. The Expert and Educator will have goals outlined which will create awareness, excitement, sales, advocacy, and conversion of legal-age smokers and nicotine users to a smoke-free alternative by helping them understand the purpose and benefits that fit their needs and acting as a key contributor to a smoke-free future.
Responsibilities
- Reach out to legal age smokers and nicotine users within your community to educate them on heated tobacco as an alternative to cigarettes.
- Conduct in person sessions with one or multiple legal age smokers and nicotine users at a time, in-store and on base, to educate on heated tobacco and benefits of converting.
- Build relationships with key stakeholders through impactful sales visits, facilitated training sessions, and other valuable touch points.
- Ask open-ended questions to understand habits and preferences regarding nicotine consumption.
- Comply with all regulations and outlined processes and procedures.
- Approach every interaction with a legal age smoker and nicotine user with an exceptional standard of customer service.
- Age verify each legal age smoker and nicotine user for every interaction to confirm they are at least 21 years old.
- Coordinate informal informational sessions with retail associates, consumers, and your network to educate and influence new joiners.
Requirements
- Must be 24 years of age or older.
- Military experience (veteran/dependent/spouse) with the ability to obtain clearance to work on base.
- Background check required to access and work on base.
- Flexibility and agility with schedule adjustments to accommodate best hours of coverage in-store.
- Work independently and manage one's schedule efficiently.
- Able to work 40 hours a week including days, evenings, weekends and holidays.
- Commit to 6 Month contract, for duration of project, with possibility of extending or moving to other roles.
- Strong relationships in your community and understanding of legal age smokers and nicotine users, with an existing network of individuals who live, work, or shop on military installation.
Nice-to-haves
- Retail sales and/or Customer Service experience preferred.
- Ability to adapt quickly to environment with legal age smokers and nicotine user while understanding their unique needs.
- Clear and effective listener and communicator.
- Ability to connect with others, building strong relationships by active listening and empathy.
- Ability to influence through dynamic storytelling and relationship building.
- Ability to coordinate informal informational sessions to educate and influence new joiners.
Benefits
- Comprehensive, in-person onboard training to meet the team and prepare you for success.
- Support and coaching from a manager to continue your development and skill refinement.
- Sales and Customer Service skills training for continuous learning (many tools for learning outside of role readiness).
- Regular feedback solicitation to help shape the program for the community.
- Competitive compensation.
