Expert Field Service Technician
About The Position
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Elite/Lead Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe, efficient, and professional manner. This role works on advanced and complex systems, proactively troubleshoots mechanical and electrical equipment, performs preventative maintenance, manages parts inventory, and identifies and corrects safety concerns on both company- and customer-owned equipment. This position interfaces directly with customers, may support multiple systems and locations, and is responsible for escalating issues appropriately while leveraging company resources to ensure timely resolution. The Lead Technician works independently with minimal supervision and provides guidance, coaching, and mentorship to junior-level technicians.
Requirements
- High school diploma or equivalent
- 5–7 years of relevant technical experience
- Mechanically inclined with strong electrical background
- Ability to obtain required customer clearances (TWIC, DISA, etc.)
- Technical certification, degree, or industry-specific licenses
- Military technical background
- Plumbing experience
- Clean Motor Vehicle Record (MVR) required
- Valid driver’s license required
Responsibilities
- Promote and maintain a strong safety culture and safe working environment
- Perform advanced troubleshooting on mechanical, electrical, and diesel-powered systems
- Conduct preventative maintenance and manage parts inventory
- Diagnose and resolve equipment failures in wastewater and related environments
- Lift and move equipment/materials up to 50 lbs
- Work outdoors in varying weather conditions
- Maintain company property and equipment
- Provide high-level customer service and maintain professional customer relationships
- Lead, coach, and support junior technicians as needed
- Escalate technical or customer concerns appropriately
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
