Expert Program Manager

TriMark•Chicago, IL

9d•Hybrid

About The Position

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com Why you’ll love it here! + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance + 401k + Community Service Day + Spotlight Awards + National Sales Excellence Awards + CFSP Prep Certification Program POSITION SUMMARY: The Expert Program Manager reports to the Director, PMO & Governance Located in Bedford Park, Chicago, IL Full-Time Hybrid The Senior program manager is responsible for organizing and driving the success of the ERP and enterprise applications initiatives. Working cross-functionally with a broad set of business partners, the program manager is the interface between different stake holder groups and is comprehensively responsible for the program management of large-scale complex ERP and related transformational programs with significant impact on business process. This position will have specific focus on supply chain/procure to pay ERP processes and new growth integrations at enterprise scale. The program manager will provide oversight of the enterprise portfolio of programs (ERP) in addition to providing an overview of scope, timelines and overall progress.

Requirements

Bachelor’s degree in IT or related field
10+ years of ERP work experience
7+ years of program/project management including KPI reporting on financials, risk and vendor management
7+ years’ experience in supply chain or related industries
Experience with large system program implementations, integrations and conversions (Oracle/JD Edwards/NetSuite/SAP).
Experience with large, finance-impacting systems transformations/ implementations (Oracle/JD Edwards/NetSuite).
Experience managing across varied business and technical stakeholder groups and maintaining key relationships
Experience in change management and guiding organizations through complex transformations
Previous experience in driving improvements with standards
Experience with opportunity analysis and driving process standardization
Financial and business acumen
Ability to successfully pass a background check post offer acceptance

Nice To Haves

Project Management Institute Project Management Professional (PMI PMP or PgMP) is a plus

Responsibilities

Program management for the enterprise applications project portfolio
Drive integrated planning, release readiness, and cross-workstream coordination with workstream leads and business SMEs to enable predictable delivery outcomes
Manage compilation of schedule, status, and metric updates at project and team levels; report appropriately to all levels of governance including executive
Lead program updates and status calls
Provide program-level oversight of risks, dependencies, issues, actions, decisions, and changes, ensuring early escalation and proactive mitigation of delivery impacts
Establish and govern quality management frameworks to ensure delivery integrity, solution readiness, and alignment with strategic business outcomes.
Project management interface between business/stakeholders, technical and functional teams
Influence across global, cross-functional teams and senior leaders to drive alignment, accountability, and results
Provide consolidated executive reporting across projects/products (Dashboard level reporting). Includes providing insights and actions to deliver to our strategic objectives
Act as the liaison between IT, business operations and finance for the product and project financials
Consolidated financial management across defined groupings of projects/products including managing the program’s budget on behalf of the IT Executive sponsor, monitoring expenditure and costs against delivered and realized benefits as the program progresses
Work with other managers to coordinate resources and other interdependencies within and across service lines
Work with Solution Leads and Project Managers to identify and communication release roadmaps for each work stream
Focus upstream and downstream of execution to measure if projects and initiatives realize anticipated benefits
Continuous process improvement initiatives
Partner with major vendors and service providers to ensure they cost-effectively meet the needs of the organization
Partner with customer’s IT teams to ensure alignment of technology solutions and the secure exchange of data