Expert Services Program Manager

OpenGov•Chicago, IL

1d•$120,000 - $132,000

About The Position

The Expert Services Program Manager will lead and oversee the successful delivery of professional services extended engagement projects. This role involves managing small to moderate-sized projects of moderate complexity, working cross functionally with partners and internal team members, and ensuring alignment with functional goals. The Program Manager is responsible for managing a portfolio of projects and balancing multiple priorities, analyzing data to make informed decisions, and driving operational improvements to achieve team-level outcomes.

Requirements

5+ years of experience in program or project management within a SaaS or professional services environment.
Proven ability to manage moderate-sized projects with multiple priorities and complexities.
Experience in running managed services portfolios for professional services teams or consulting organizations.
Strong analytical skills with the ability to interpret data and make sound judgments.
Excellent interpersonal and communication skills, with experience presenting technical information to diverse audiences.
Demonstrated ability to mentor and develop team members while fostering a collaborative work environment.

Nice To Haves

Bachelor’s degree in Business, Management, Computer Science, or a related field.
Experience working in a professional services or consulting role within a SaaS organization.
PMP, Scrum Master, Prince2, CAPM, or similar project management certification.
Familiarity with tools like Salesforce, JIRA, and professional services automation (PSA) platforms.

Responsibilities

Develop and manage routine operational plans to achieve incremental objectives set by higher-level management.
Oversee the execution of the expert services program, ensuring customer deliverables are completed on time, within scope, and aligned with functional goals.
Ensure that all deliverables meet high-quality standards and client expectations.
Provide direction and support to professional individual contributors and partner resources, fostering a collaborative and results-driven environment.
Lead efforts to improve team strategies and operational processes through thoughtful feedback and innovation.
Engage with functional peers, cross functional teams (nearshore and offshore), and other stakeholders to influence team strategies and achieve shared objectives.
Conduct presentations and communicate technical information to key stakeholders and customers regarding specific progress on projects or overall portfolio program.
Collaborate across departments to ensure alignment and effective resource allocation.
Monitor progress against monthly targets, making adjustments as needed to ensure success.
Proactively identify risks and implement mitigation strategies to prevent delays or issues in expert services program delivery.
Support continuous improvement initiatives to enhance team productivity and overall program outcomes.