Expo/Runner

The Brews Hall•Torrance, CA

About The Position

Job Summary: The Busser/Expo Support Staff supports waitstaff by carrying beverages and meals to tables, communicating with waiters to determine needs, and assisting with cleanup after service. They must multitask to ensure prompt delivery of orders and possess strong organizational skills to locate tables and bar patrons efficiently. Excellent communication skills are essential for meeting customer requests, checking satisfaction, and handling impromptu requests. Busser/Expo Support clean trays and tray holders, transfer dishes from the expediting counter to serving trays, and place food in front of diners. They may also refill drinks, take additional orders, and maintain the cleanliness of the expo line and order tickets. They expedite carryout and catering orders, hand orders to the cook, double-check orders, match food tickets to customers, and refill drinks. Attention to detail and efficiency in a fast-paced environment are crucial. Busser/Expo Support prepare tables, explain meals to customers, and act as intermediaries between the kitchen and wait staff. Strong customer service skills are necessary to ensure customers enjoy their meals, leave satisfied, and plan to return. Busser/Expo Support are friendly, professional, and demonstrate excellent communication skills. They oversee cost-effectiveness, productivity, and the implementation of quality assurance principles throughout the company. General Duties/Responsibilities: Actively practice exceptional hospitality, utilizing opportunities, Finding the Yes, and Collecting and Connecting Dots. Embody and practice the Company Purpose (Creating Happiness) and Four Core Qualities (Friendliness, Show, Delight and Promptness). Follow standards of service/mystery shop standards with each and every guest, each and every time. Be a Creative Problem Solver-do what’s needed to make the guest happy. Attend all scheduled staff meetings and supplemental training sessions, being attentive and taking notes when appropriate. Arrive to work on time and consistently follow shift schedule. Be familiar with and follow all safety protocol including emergency, COVID, health department/food safety, and alcohol awareness. Deliver food orders to customers quickly and accurately. Uphold our food health safety and sanitation principles. Bus tables by removing dirty dishes and trash. Check in with customers to ensure their experience is satisfactory. Relay reports of customer satisfaction to the management and relevant parties. Ensure patrons have all the appropriate tableware they need to properly enjoy their food. Assist setting up tables before service with appropriate utensils, napkins, and decorations. Handle various impromptu requests from customers. Obtain and maintain a working knowledge of all food menus including carryout and catering menus. Assure guests have everything they need on the tables after delivery of food. Ensures guest has proper silverware, napkin, share plates when delivering food. Keep kitchen station clean and organized. Utensils & steak knives polished and stocked. Assist all servers, bartenders, and managers with carrying of plates. Communicate effectively and courteously with guests, and co-workers. Communicate food orders to cooks, paying attention to priorities and special requests (e.g. food allergies) Perform calmly and effectively under stressful conditions. Promote an atmosphere of teamwork by assisting co-workers. Occasionally check on customers to handle any impromptu requests or issues. Ensure a customer is receiving the correct order. Double check the order before it goes to a customer. Organize food tickets for the cooks. Assists the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimize our guests dining experience. Sets up the front line with the equipment, plate ware, and smallware’s needed to effectively serve all food products. Keeps station restocked throughout the shift. Cleans large and small trays and tray stands to be ready for service. Reads order tickets as they arrive and place onto ticket minder. Tracks cooking times on all orders, checks finished product for proper degree of doneness, appearance, and plate presentation. Garnishes finished entrees according to house specifications and procedures. Assists the server as needed to optimize the guest’s dining experience. Accomplishes all job duties while adhering to all safety guidelines and practices throughout the shift. Reports any unsafe condition, unsafe act, accidents and/or injuries to the cook or other manager on duty. Correctly completes closing duties at the end of each shift. Assists cook and other kitchen personnel in accomplishing closing duties and kitchen cleanliness. Completes all side work in the front and/or back of the house as assigned and scheduled by the members of the management team. Flexibility and willingness to adapt to changes. Driven and self-motivated. Maintain customer privacy, behave with open-mindedness and cultural sensitivity. Strong attention to detail and problem-solving ability. Implement quality assurance standards and provide accurate feedback. Ensure performance, reliability, functionality, and compatibility is up to company standards. Patience and the ability to maintain a professional demeanor. Performs other related duties as assigned. Enforce health and safety precautions.

Requirements

Understanding of quality standards and health & safety regulations.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Ability to frequently lift, move and/or push up to 50 pounds without assistance.
Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.
High school diploma or equivalent, required.
At least two years related experience required.
ServSafe certification
Responsible Beverage Service certification
Must be detail oriented, possess strong organizational and time management skills and the ability to multitask.
Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.
Ability to read and interpret documents such as e-mail communication, instant message communications, legal documents, license agreements, contracts, invoices, news articles, technical manuals, budgets, ledgers, purchase orders, financial, marketing, Inventory, shipping, and various reports.
Ability to effectively present information, provide instructions and thoroughly answer questions in one-on-one and small group situations to other employees of the organization in English.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to efficiently use inventory, ordering & computer systems or applications and Microsoft Office programs.
United States Citizen or Alien Authorized to work in the United States.

Responsibilities

Actively practice exceptional hospitality, utilizing opportunities, Finding the Yes, and Collecting and Connecting Dots.
Embody and practice the Company Purpose (Creating Happiness) and Four Core Qualities (Friendliness, Show, Delight and Promptness).
Follow standards of service/mystery shop standards with each and every guest, each and every time.
Be a Creative Problem Solver-do what’s needed to make the guest happy.
Attend all scheduled staff meetings and supplemental training sessions, being attentive and taking notes when appropriate.
Arrive to work on time and consistently follow shift schedule.
Be familiar with and follow all safety protocol including emergency, COVID, health department/food safety, and alcohol awareness.
Deliver food orders to customers quickly and accurately.
Uphold our food health safety and sanitation principles.
Bus tables by removing dirty dishes and trash.
Check in with customers to ensure their experience is satisfactory.
Relay reports of customer satisfaction to the management and relevant parties.
Ensure patrons have all the appropriate tableware they need to properly enjoy their food.
Assist setting up tables before service with appropriate utensils, napkins, and decorations.
Handle various impromptu requests from customers.
Obtain and maintain a working knowledge of all food menus including carryout and catering menus.
Assure guests have everything they need on the tables after delivery of food.
Ensures guest has proper silverware, napkin, share plates when delivering food.
Keep kitchen station clean and organized.
Utensils & steak knives polished and stocked.
Assist all servers, bartenders, and managers with carrying of plates.
Communicate effectively and courteously with guests, and co-workers.
Communicate food orders to cooks, paying attention to priorities and special requests (e.g. food allergies)
Perform calmly and effectively under stressful conditions.
Promote an atmosphere of teamwork by assisting co-workers.
Occasionally check on customers to handle any impromptu requests or issues.
Ensure a customer is receiving the correct order.
Double check the order before it goes to a customer.
Organize food tickets for the cooks.
Assists the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimize our guests dining experience.
Sets up the front line with the equipment, plate ware, and smallware’s needed to effectively serve all food products.
Keeps station restocked throughout the shift.
Cleans large and small trays and tray stands to be ready for service.
Reads order tickets as they arrive and place onto ticket minder.
Tracks cooking times on all orders, checks finished product for proper degree of doneness, appearance, and plate presentation.
Garnishes finished entrees according to house specifications and procedures.
Assists the server as needed to optimize the guest’s dining experience.
Accomplishes all job duties while adhering to all safety guidelines and practices throughout the shift.
Reports any unsafe condition, unsafe act, accidents and/or injuries to the cook or other manager on duty.
Correctly completes closing duties at the end of each shift.
Assists cook and other kitchen personnel in accomplishing closing duties and kitchen cleanliness.
Completes all side work in the front and/or back of the house as assigned and scheduled by the members of the management team.
Flexibility and willingness to adapt to changes.
Driven and self-motivated.
Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
Strong attention to detail and problem-solving ability.
Implement quality assurance standards and provide accurate feedback.
Ensure performance, reliability, functionality, and compatibility is up to company standards.
Patience and the ability to maintain a professional demeanor.
Performs other related duties as assigned.
Enforce health and safety precautions.