Export Customer Service Representative

MSC Mediterranean Shipping Company SA•Mount Pleasant, SC

2d•Onsite

About The Position

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us! JOB SUMMARY The Export Customer Service Representative manages data for international shipments and provides support for the transportation process. Works with clients, freight forwarders and NVOCC (Non-Vessel Operating Common Carrier). Helps in executing all the steps required to process the reservation of an export shipment.

Requirements

Associate’s degree or equivalent experience
English: advanced
Strong attention to details and critical thinking skills
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
Ability to work under tight deadlines
Great team player
Knowledge of MS Excel with the ability to learn new software
Authorization to work in the U.S

Nice To Haves

Bachelor’s degree or equivalent experience
Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs

Responsibilities

Prepares the bookings in MSC internal system based on client’s requests and needs and updates the information in the MSC system accordingly.
Assumes documentary and customer service responsibilities for all assigned shipments.
Acts as an intermediary between clients and other MSC’s departments.
Keeps record and maintains the performance of MSC’s fleet for the scope’s main services.
Ensures a monitoring process of the bookings in order that client’s requests are matched.
Establishes and maintains a positive relationship with clients.
Assists clients in troubleshooting and problem solving regarding the bookings assigned.
Keeps a good level of communication with clients and other parties matching the guidelines of the company.
Escalates unique or complex issues to the appropriate supervisor for immediate resolution.
Performs other duties, as assigned.

Benefits

Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.