Express Lube Advisor

Lithia & Driveway•Spokane, WA

About The Position

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! Providing the best-in-class automotive service. Our Ideal Candidate Must: Have a positive attitude and be customer service friendly Adept at sales approach and consulting with customers Be able to navigate technology with ease Be passionate about the Subaru brand and desire to be in the auto industry as a career path Previous dealership experience is a PLUS but not required Ability to thrive in a fast-paced environment Multi-Tasker and ability to work independently Professional in appearance and communications Strong attention to details and organizational skills Responsibilities: The Express Lube Advisor presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. They serve as the communicator between customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Qualifications: Communication skills – communicates effectively with others. Time management – managing one’s own time and time of others. Typing – ability to type efficiently in order to enter repair orders. Basic computer & cost calculation skills. Acceptable driving record and a valid driver's license in your state of residence. Prior dealership or quick lube experience We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

Have a positive attitude and be customer service friendly
Adept at sales approach and consulting with customers
Be able to navigate technology with ease
Be passionate about the Subaru brand and desire to be in the auto industry as a career path
Ability to thrive in a fast-paced environment
Multi-Tasker and ability to work independently
Professional in appearance and communications
Strong attention to details and organizational skills
Communication skills – communicates effectively with others.
Time management – managing one’s own time and time of others.
Typing – ability to type efficiently in order to enter repair orders.
Basic computer & cost calculation skills.
Acceptable driving record and a valid driver's license in your state of residence.
Prior dealership or quick lube experience
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Previous dealership experience is a PLUS but not required

Responsibilities

The Express Lube Advisor presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
They serve as the communicator between customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.