Title Express Processor - Lender Services
About The Position
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Lender Express Processor is responsible for assisting auto insurance companies with procurement of payoff amounts, title paperwork, and working with financial institutions. Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable. Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title). Follow-up calls to Lien Holders (for documents listed above in the initial call). Will be held to the internal cycle times and other auditable criteria. Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation. Other tasks as assigned by management.
Requirements
- 1 plus years of office customer service experience
- Education: HS degree
- Proficient in basic office equipment and with Microsoft products
- Ability to identify/analyze vehicle title documents within company and State guidelines
- Ability to work closely with State DMV's and Lien Holder entities
- Problem solver
- Ability to multi-task
- Basic 10 key proficiency
- Ability to work in a fast-paced environment
- Excellent communication skills -- written and verbal
- Excellent customer service skills and attitude
- Basic math skills
- Ability to delegate/prioritize workflow
- Ability to work independently or in a team environment
- Ability to read/write in English fluently and effectively
- Valid driver's license
- Occasional overtime as needed
Responsibilities
- Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable
- Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
- Follow-up calls to Lien Holders (for documents listed above in the initial call)
- Monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation
- Other tasks as assigned by management
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
- Along with many other employee benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
