Express Service Advisor - Gresham Subaru

Gee Automotive Companies • Gresham, OR

5d

About The Position

Gresham Subaru has had the largest change in market share in the past year and continues to grow by the day. Our dealership is excited to expand our Service Department and is looking to bring on an Express Service Advisor to join our team. As our Express Service Advisor, you’ll be the first point of contact for guests utilizing our Express Service lane. You will spend the majority of your time assisting customers, supporting service technicians, and ensuring a fast, efficient, and positive service experience from start to finish. The ideal candidate is energetic, customer-focused, and thrives in a fast-paced environment. Prior automotive service advising experience is preferred, but we are willing to train the right long-term team member.

Requirements

• Previous automotive service advising experience preferred (Express Lane experience a plus)
• Strong customer service and communication skills
• Ability to multi-task and thrive in a fast-paced environment
• Basic knowledge of automotive maintenance and repair services
• Sales-minded with the ability to recommend maintenance confidently and ethically
• Comfortable using dealership management software and computer systems
• Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Responsibilities

• Greet and assist customers promptly, courteously, and professionally in the Express Service lane.
• Write repair orders for oil changes, tire rotations, maintenance services, and light repairs.
• Clearly communicate recommended services and maintenance needs.
• Keep customers informed on service timelines, costs, and any changes.
• Coordinate with technicians to ensure efficient workflow and accurate documentation.
• Drive sales of maintenance services to meet department goals.
• Ensure every guest leaves with a positive dealership experience.
• Maintain organized and accurate service records.

Benefits

• In addition to competitive pay, our benefits are designed to support you and your family…
• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed