Express Service Advisor - Tonkin Hillsboro Chrysler Jeep Dodge Ram
About The Position
Tonkin Hillsboro Chrysler Jeep Dodge Ram, a premier automotive dealership proudly serving the Hillsboro community, is seeking a motivated and customer-focused Express Service Advisor to join our high-performing Service Team. Conveniently located in Hillsboro, we are committed to delivering exceptional customer care, supporting our technicians, and creating a fast, seamless service experience for every guest who visits our dealership. As an Express Service Advisor, you will play a key role in ensuring a smooth and efficient service lane experience. This position requires strong communication skills, attention to detail, and a passion for delivering outstanding customer service in a fast-paced environment.
Requirements
- Previous customer service experience required; automotive service experience preferred.
- Excellent verbal and written communication skills with the ability to upsell maintenance services ethically and effectively.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Basic understanding of automotive maintenance services (oil changes, tire rotations, inspections, etc.).
- Excellent organizational skills and attention to detail.
- Proficient computer skills and ability to learn dealership management systems.
- Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
Responsibilities
- Greet customers promptly and professionally in the express service lane.
- Consult with customers regarding routine maintenance services such as oil changes, tire rotations, and multi-point inspections.
- Accurately write repair orders and verify customer and vehicle information.
- Clearly explain recommended services, pricing, and estimated completion times.
- Coordinate with technicians to ensure timely and accurate completion of express services.
- Monitor workflow in the express lane to maintain efficiency and minimize wait times.
- Keep customers informed of service progress and notify them of any additional recommendations.
- Process payments and ensure all documentation is completed accurately.
- Maintain a clean, organized, and welcoming service drive area.
- Follow dealership policies and manufacturer guidelines to ensure compliance and quality standards.
- Support the Service Team with additional tasks as needed to maintain smooth daily operations.
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
