F&B Cashier/Barista

Gun Lake Tribal Gaming•Wayland, MI

7h•Onsite

About The Position

The F&B Cashier / Barista is responsible for providing AAA 4-Diamond customer service while serving food and beverages to guests. The ideal candidate must be courteous and efficiently interact with Guests to ensure their satisfaction when they first arrive as well as while they are dining. The incumbent is expected to handle tendering transactions accurately and efficiently and consistently completing the steps of service according to department standards, all while maintaining a clean and organized workspace.

Requirements

Must be at 18+ years of age.
High School Diploma or GED required.
One (1) year of prior experience preferred.
Ability to work effectively in a high-volume environment while maintaining proper portion control, safety, health, and service standards.
Must have cash handling experience. Must be willing and able to participate in ongoing training.
Must hold/maintain certification with food handling procedures (ServSafe) and Alcohol Awareness (TIPS) and / or the ability to gain/maintain training requirements from both programs. If not already certified, training will be provided.
Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
Must manage time effectively with minimum supervision.
Ability to communicate effectively with guests, Team Members, and management in both written and verbal form.
Ability to demonstrate sound judgment and mature decision-making.
Must be able to handle a flexible schedule.

Nice To Haves

One (1) year of prior experience preferred.

Responsibilities

Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort’s AAA 4-Diamond service standards.
Follow the Steps of Service as outlined by the F&B Department to ensure guest satisfaction and consistently high secret-shop scores.
Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s “Unsurpassed Service” standards at all times.
Have complete knowledge of all menu items including their preparation, ingredients, cooking methods, portions, and prices. This includes all bakery/deli case items and beverages.
Be aware of activities in the venue including, but not limited to, the service standards of bussing tables, station assignments, special functions, and the availability of particular items.
Ensure the efficient and smooth operation of the venue by alerting management of any guest opportunities, including, but not limited to, service opportunities, food quality issues, and any Guest experience flaws (temperature, lights, etc.).
Ensure proper service by being aware of the business volume and capacity as well as identifying Guest opportunities in advance and addressing them immediately and assisting in any way possible.
Greet the Guests pleasantly, quickly, and efficiently in an “Unsurpassed Service” utilizing department standard procedures. Ensure Team Member safety by being alert and identifying any safety hazards both in the restaurant and in the immediate vicinity on the casino floor and notifying management or appropriate personnel immediately. Ring in carry-out and dine in orders for Team Members and Guests and ensure that all orders have all necessary items for accuracy.
Be able and willing to participate in, and pass Barista Training with a mandatory 80% test pass rate
Responsible in memorizing the steps in creating custom craft coffee beverages, ingredients, and procedures
Ensure the proper maintenance and cleanliness of all equipment, including but not limited to the espresso machine, Turbochef, and Hot Dog Roller, per standards laid out by management
Stock and rotate all food items according to FIFO (first in / first out) standards.
Demonstrates a sense of urgency while multi-tasking and can work in an environment that has extreme business levels at times while maintaining high-quality product and service delivery.
Responsible for promoting, selling, and upselling items during transactions.
Remove debris (napkins, straws, etc.) from the floors, counters, dining area and surroundings as necessary. This includes condiment or trash stations.
Comply with Board of Health Standards and safety rules & regulations as established by the company.
Inform the immediate supervisor of any product shortages and equipment needs.
Have detailed knowledge of the resort and its amenities.
Responsible for register bank and all money, charges, and comps collected during a shift.
Must maintain accurate cash handling and blind drop procedures when using a cash bank in accordance with department policies.
Serve alcohol responsibly in accordance with Alcohol Awareness training.
All other duties as assigned.