F&B General Manager

Dufry Careers

1d•$70,035 - $82,394

About The Position

Purpose: The purpose of the General Manager II (GM) position at Philadelphia International Airport, is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with sales of generally exceeding $5M. The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions and is responsible for the overall success of the restaurant.

Requirements

The combination of education and professional experience must exceed 5 years
In a leadership role: Requires 2 years of experience supervising a team of operations professionals engaged in executing F&B programs
In a technical role: Requires 5+ years of operations experience engaged in delivering F&B and customer service programs
A bachelor's degree can count for 2 of the 5-year requirement; graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement
Knowledge of state and federal employment, and health & safety regulations and statutes
Demonstrates knowledge of F&B policies and products, service, quality, equipment, and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
Excellent interpersonal, verbal, and written communication skills
Proficiency in F&B technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools
Demonstrated success managing a P&L, adhering to a budget focusing on profitability and efficiency
Business acumen with operations mindset required to understand the long-term implications of operations management and customer experience planning to advance organizational goals
Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the F&B associate population, and individual store circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals

Responsibilities

Oversees daily opening and closing procedures to ensure the restaurant is clean, secure, and ready for service
Leads staffing efforts including hiring, scheduling, and deploying team members to maximize efficiency and coverage
Fosters a positive work environment through coaching, recognition, and development aligned with business goals
Monitors financial performance, manages budgets, and implements strategies to drive revenue and control costs
Manages inventory levels, product ordering, vendor relationships, and ensures equipment is maintained and operational
Ensures compliance with all health, safety, and sanitation standards through training and daily oversight
Upholds brand standards, labor agreements, and lease requirements while educating staff on operational expectations
Resolves customer and employee concerns with sound judgment and supports marketing initiatives to enhance guest experience
Utilizes management systems and tools effectively and encourages staff adoption of new technologies to improve operations
Supports onboarding and offboarding processes, ensuring proper training, documentation, and compliance with company procedures