F&B Manager in Training

The Newbury Boston•Boston, MA

About The Position

The Food & Beverage Manager in Training will receive exposure to/and provide support in all aspects of the food and beverage operation including on the floor and kitchen coverage, clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Food & Beverage. He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Requirements

High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
At least 1 year of progressive experience in a hotel or related field preferred.
Computer knowledge/skills required.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Nice To Haves

College course work in related field helpful.

Responsibilities

Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Assisting with guest communication via e-mail and phone and in person.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Provide floor coverage in the Street Bar and support the back of house culinary, stewarding and personal dining team as needed.
Attend BEO (Banquet Event Order) meetings to assist in planning and execution of banquet operations.
Provide clerical support such as editing, printing and distributing menus and other materials, data entry and compiling reports from our POS system.
Act as a host, utilizing our guest reservation system and warmly engaging with our guests to enhance the arrival, dining and departure experience.
Answer telephone and email messages. Respond accordingly.
Manage all incoming catering inquiries and distribute
Maintain and stay abreast of the latest computer programs/innovations (as applicable).
Assist with catering event resumes and distribution
Manage BEO distribution and event guarantees
Filing of all pertinent correspondence in a timely manner.
Handle correspondence pertaining to department.
Maintain adequate inventory of office supplies.
Responsible for the smooth operation of the office.
Type and distribute meeting minutes.
Maintain trace file as needed.
Prepare Banquet Event Orders (BEOS) and Group Resumes as needed
Greet guests/clients/employees when necessary.
Attend meetings/training as required by management.
Must be proficient with Microsoft Office and Delphi FDC