F&B Specialist

Dufry Careers•Chicago, IL

13d•$22 - $25

About The Position

The Food & Beverage (F&B) Specialist at Chicago O'Hare International Airport, supports the daily execution of grab-and-go food operations by maintaining product availability, freshness, and presentation. This role ensures displays are fully stocked, compliant, and visually appealing to enhance the traveler experience.

Requirements

Education and Experience: The combination of education and professional experience must exceed 4 years:
In a technical role: Requires 4 years of operations experience engaged in delivering merchandising and customer service programs
A bachelor's degree can count for 2 of the 4-year requirement
Requires food safety certification (ServSafe or equivalent)
Knowledge of local and federal food safety laws, city/county health inspection requirements, and documentation practices
Understanding of allergen labeling, handwashing protocols, and cross-contamination procedures
Knowledge of inventory control and stock rotation; proficient in inventory and stock management systems
Basic financial and P&L awareness (labor, waste, shrink)
Able to review sales, waste, and inventory data to identify improvement opportunities
Direct and proactive communicator who provides exceptional customer service
Business acumen with operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals
Demonstrated history of understanding the needs of F&B and retail business operations, brand partners, landlord stakeholders, the associate population, and individual store circumstances
Demonstrated history of creating and maintaining positive work environments

Responsibilities

Stocks and rotates grab-and-go products according to freshness and presentation standards
Monitors inventory levels and communicates replenishment needs to management
Receives and verifies deliveries, ensuring accuracy and proper storage
Tracks expiration dates and removes outdated or non-compliant items
Maintains clean, organized, and visually appealing displays
Provides exceptional customer service by assisting customers with questions, recommendations, and product information
Completes daily temperature checks, waste logs, and inventory reports
Supports product launches, seasonal changes, and promotional displays
Collaborates with Culinary and Operations teams, as well as vendors, to guarantee timely restocking
Follows food safety, sanitation, and airport security guidelines