Facilities Manager Assistant

Red Coats.•Tampa, FL

About The Position

The Facilities Manager Assistant will assist with operations for Red Coats within their assigned Region. They may be responsible for a remote Region office and ensure efficient and effective management of such. The Regional Manager will report to the Regional Manager and will be responsible for operations, employee and customer relations and development and business retention and growth for the Regions assigned (Region) of responsibility. E/O/E/M/F/V/D

Requirements

MUST be Bilingual (Spanish & English)
Must be able to pass background check
Must have and maintain a valid Driver’s License with acceptable driving record
1 year of commercial floor care experience
Must be able to operate high and low speed buffer, and burnishing equipment.
Ability to train others
Customer service experience
Attention to detail and ability to maintain accurate records and details
High quality standards and strong leadership skills
People skills, strong communication skills, ability to take direction
Ability to function in fast-paced environment with ability to multi task

Responsibilities

Conduct physical inspections on an ongoing basis for all accounts in their region ensuring each account is visited as needed and report as needed
Maintain standards of appearance and performance of cleaning staff assigned to all client locations
Be aware of contract deliverables and work with supervisors to ensure compliance
Provide direct supervision to cold start accounts devoid of on-site supervision
Establish productive and consistent customer contacts and maintain records of contacts with customers, return all customer calls ASAP
Rapidly respond to and assist in addressing customer issues, ensure to document these issues and resolutions and review with the supervisor where applicable
Assist and support regional managers/account managers/site supervisors as needed
Ensure a safe working environment at each site and office
Perform carpet cleaning, scrubbing, stripping, sealing, waxing, and spray buffing had surface floors as needed
Train Floor Tech workers to operate and clean the equipment and attachment tools and ensure maintenance is performed as necessary
Operate and maintain all floor cleaning/finishing equipment to include but not limited to floor buffer/burnishes, water extraction machine, and carpet cleaning equipment
Follow established safety precautions for cleaning and maintaining all areas of the facility
Prepare activity and personnel reports
Inspect & examine the equipment & attachment tools to ensure quality
Ensure site contractual obligations, company policies and procedures are followed
Perform additional duties as required
Assist in control of labor, overtime, non-billed labor, vacation/time off, uniform, supply & equipment expense
Be proficient with timekeeping software in the management of job modifications and have a working knowledge of the job starts process