Facilities Manager

Sound Community Services • New London, CT

1d

About The Position

The Facilities Manager is responsible for ensuring the efficient and effective operations of the Facilities Department. This department oversees the maintenance and upkeep of the agency owned real properties and vehicles, as well as the monitoring and coordination of facilities related matters in agency leased properties. This position actively oversees and participates in hands on facilities operations, including maintenance work orders through the electronic ticket system, conducting safety inspections, and coordinating and participating in safety drills. Receive and triage work orders. Track requests through completion. Oversees and monitors all facilities-related contracts, vendor contracts, and external contractors (e.g., electrical, HVAC, elevators, pest control, landscaping, custodial). Ensures all contractors meet performance requirements (e.g., safety compliance, verify certificates of insurance, licensing, regulatory, and quality) standards per contract. Schedule inspections and repairs. Monitors work progress and resolves issues. Conducts projects and operations with oversight and approval from the Chief Operations Officer (COO). Performs hands-on maintenance, repairs, and troubleshooting across all agency sites, including basic electrical, plumbing, HVAC, carpentry, safety systems, security systems and general building repairs. This role requires actively completing work orders, conducting preventive maintenance, responding to emergencies, and ensuring all facilities remain safe and operational.

Requirements

• Minimum of five (5) years of progressive experience in facility/property maintenance, including hands on experience.
• Working knowledge of building systems (HVAC, electrical, plumbing, elevators, roofs).
• Familiarity with building codes, fire codes, OSHA requirements.
• Has demonstrated leadership and familiarity with safety, environmental services, security, facilities and fleet management.
• Skills needed in Communication, Critical thinking, Quick thinking, Operations management, Technology as efficiencies, General maintenance, Leadership and effective supervision.
• Skill with keyboarding and computer software programs (Microsoft suite).

Nice To Haves

• Certifications a plus (e.g., Facilities Management Certificate or Facilities Management Professional).

Responsibilities

• Responsible for the day-to-day operation, maintenance, and physical upkeep of the buildings and grounds.
• Manage and complete agency automated FreshService work requests and responses to tickets based on established Key Performance Indicators.
• Perform routine hands-on maintenance and repairs, including, but not limited to: Light electrical, plumbing, carpentry, and painting work Chaing light fixtures, ballasts, filters, and ceiling tiles. Minor drywall repair, patching, sanding, and touch-up painting. Move, assemble, and install furniture, equipment, and office fixtures.
• Perform grounds keeping duties including snow removal, trash removal, basic landscaping, and debris cleanup.
• Lift, carry, push, or pull supplies, equipment, and materials as needed.
• Operate hand tools, power tools, ladders, and facility equipment safety.
• Assists and oversees contractor access (moving furniture, securing spaces, basic demolition when appropriate).
• Ensure facilities meet OSHA, fire, life safety, and building code requirements. Address safety hazards immediately through direct corrective action. Assist with safety drills, emergency preparedness, and evacuation procedures. Maintain clear walkways, exits, and emergency access points.
• Develops and implements 24-7 emergency maintenance and facility improvements.
• Develops and fosters relationships with area vendors and outside services.
• Develops and implements annual and longer term (2-5) plans for all agency recuring & major maintenance, and capitol improvements working with the COO.
• Maintain facilities inventory. Develop budgeting for maintenance and facility-related needs.
• Serve as point of contact for employees' facility-related needs.
• Responsible for preventative maintenance. Maintain documentation for inspections. Communicate proactively about maintenance work for disruptions.
• Strong problem-solving and organizational skills. Flex time as required in the position to resolve emergent facilities challenge. Actively and proactively communicates information related to facilities (e.g. inclement weather).
• Supervise the Property Lead.
• Hold a valid Driver's License.
• Lives the mission, vision, and values.
• Other duties as assigned.

Benefits

• Generous PTO package for Full Time employees includes:
• 13 paid federal holidays annually
• 5 paid personal/floating holidays annually
• Sick time
• Up to 20 Vacation days per year!!
• 401k available
• Company-paid Life Insurance
• Company-paid Accidental Death & Dismemberment Insurance
• Opt-in benefits available: Pet Insurance, Employee/Spouse/Child Life Insurance, and Long-Term Disability
• Employee Assistance Program
• Professional Development Opportunities
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees