Facilities, Safety and Emergency Management Director

NEIGHBORHOOD OUTREACH ACCESS TO HEALTH•Phoenix, AZ

About The Position

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs. At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career. Job Summary: The Director of Facilities, Safety & Emergency Management is accountable for ensuring NOAH’s facilities and physical environment support safe, reliable, and compliant patient care across all sites. This leader directs organization-wide programs for facilities operations and maintenance, physical security and public safety, emergency preparedness, environmental health and safety (EHS), janitorial oversight, and serves as a key cross-functional partner to clinical and operational leadership to reduce risk, improve readiness, and strengthen the patient and staff experience.

Requirements

Bachelor’s degree in one of the following: Facilities Management, Engineering, Construction Management, Safety, Emergency Management, Business, or related field (or equivalent experience).
7+ years progressive experience in facilities operations, safety/security, emergency preparedness, or related operational leadership
5+ years people management.
Demonstrated ability to lead multi-site facilities operations and vendor performance.
Knowledge of emergency management and ability to operationalize training, drills, and improvement plans.
Excellent communication and stakeholder management skills across clinical, operational, and administrative leaders.
Vendor management, budgeting, contract management, and project management proficiency.
Experience supporting renovations/new builds and regulatory inspections in healthcare settings.
New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
Proficient in Microsoft Office Suite.
Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.
Valid and current driver's license and acceptable driving record
Ability to travel locally as needed.

Nice To Haves

Experience working in healthcare settings; multi-site healthcare/outpatient experience strongly preferred.

Responsibilities

Directs daily and long-range facilities operations across all NOAH locations, including building systems (HVAC, electrical, plumbing), repairs, preventive maintenance, and vendor performance.
Establishes and monitors preventive maintenance programs, work order standards, service-level expectations, and asset management practices.
Oversees site readiness for inspections and coordinates corrective action plans.
Leads physical security and public safety strategy across all sites (internal or vendor), incident response protocols, and continuous improvement to threat mitigation practices.
Establishes standards for workplace violence prevention, de-escalation support, and coordination with external agencies as appropriate.
Owns the emergency management program, including risk assessment (all-hazards approach), emergency plans, policies and procedures, communication plans, training, exercises, and documentation.
Coordinates drills/exercises and after-action reviews, ensuring program improvement and readiness across sites, consistent with FQHC emergency preparedness requirements.
Coordinates operational response with executive leadership, clinical leadership, and community partners.
Directs EHS and life safety activities, including safety rounds/inspections, hazard mitigation, staff safety education, and regulatory readiness.
Oversees compliance activities aligned with applicable requirements (e.g., OSHA-related safety practices, NFPA/life safety practices as applicable, local AHJ expectations).
Provides oversight for janitorial/EVS services (internal or vendor), including performance standards, auditing/inspections, deep cleaning support, and corrective action. Partners with clinical leaders and infection prevention practices as applicable to support safe patient care environments.
Oversees space planning (moves, furniture/cubicles, room repurposing) and coordinates site-level logistics. Partners with leadership on renovations, new builds, and vendor coordination; supports due diligence, operational readiness, and transition planning.
Develops and manages departmental budgets; monitors spend, contract performance, vendor performance and cost controls.
Establishes dashboards/KPIs for facilities reliability, security incidents, PM compliance, inspection findings, and corrective action closure.
Represents NOAH with external entities as needed (landlords, vendors, city inspectors/AHJ, emergency management partners, law enforcement when appropriate).
Collaborates with clinical and operational leaders to reduce barriers to care created by facility, safety, or scheduling disruptions.
Builds and maintains standardized, system-wide programs and policies for facilities, safety/security, and emergency management. Ensures consistent site-level execution through clear SOPs, training, auditing, and accountability.
Leads investigations and structured follow-up for safety/security incidents; ensures documentation, trend analysis, and improvement actions.
Establishes a cadence of readiness activities (rounding, drills, inspections, contract reviews) to ensure continuous survey readiness.
Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
Performs other duties as assigned consistent with the scope and leadership level of the role.