Recreation Facilities Team Member (FOR HIRE ONLY)

Duke Careers • Durham, NC

4d • $18 • Onsite

About The Position

Duke Recreation and Physical Education is seeking individuals from the surrounding communities to become a part of our Wilson Recreation Center and Brodie Recreation Center Guest Services Attendant, Facility Monitor, and Weight Room Attendant team! We are seeking employees who can commit to between 10-19.9 hours per week.

Visit us at recreation.duke.edu to find out more about our Duke Recreation and Physical Education department facilities, programs, and team.

Job Title: Guest Services Attendant (Brodie or Wilson)
Job Summary: The Guest Services Attendant is the frontline representative responsible for verifying facility access and membership status, ensuring a welcoming environment, and upholding policies for safe and efficient operation of Duke Rec & P.E. facilities.

Job Title: Facility Monitor (Brodie or Wilson)
Job Summary
The Facility Monitor is responsible for ensuring the safety, cleanliness, and smooth operation of all recreation facilities, including Brodie OR Wilson, Card Gym, and the IM Building Squash Courts. This role involves conducting regular walkthroughs, enforcing facility policies, responding to emergencies, inspecting equipment, and providing excellent support to members and staff.

Job Title: Weight Room Attendant (Wilson Only)
Job Summary: The Weight Room Attendant is responsible for maintaining a safe, clean, and welcoming environment within the weight room. This role involves enforcing facility policies, assisting members with equipment use, monitoring safety, maintaining cleanliness, and responding to emergencies. The attendant serves as a key point of contact for members using the facility and works collaboratively with other recreation staff to ensure a high-quality fitness experience.

Requirements

• High School Diploma or GED equivalency
• Must be able to use a computer
• At least 1 full year customer service experience or working with the public
• Certification in First-Aid, CPR/AED or willingness to obtain within 60 days
• Must be able to attend and participate in off hour training sessions
• Ability to interact with diverse groups through a variety of situations
• Ability to use independent judgment when needed
• Strong problem‐solving skills
• Must be able to accommodate a variable work schedule that may include early mornings, late evenings, weekends, and holidays.
• Must be able to work a minimum of 2 shifts per week.
• Excellent customer service and communication skills.
• Attention to detail and ability to follow protocols.
• Comfortable using computer systems and mobile apps.
• Ability to remain professional and calm in emergencies.
• Must be able to lift a minimum of 45 lbs. (moving equipment, items, etc.).
• Basic familiarity with fitness equipment.

Responsibilities

• Verify member ID and membership status using DukeCard, Mobile DukeCard, or MyRec Mobile ID.
• Deny or approve access based on membership validation displayed in Fusion.
• Assist guests and visitors with entry procedures and enforce guest policies.
• Provide outstanding customer service through warm greetings, helpful responses, and phone etiquette.
• Log and manage lost and found items appropriately.
• Maintain accurate records for guest/visitor logs and incident/accident reports.
• Assist with key management, facility reservations, and coordination with other staff (e.g., facility monitors, lifeguards).
• Perform regular walkthroughs of all recreation buildings to ensure safety and policy compliance.
• Serve as the first responder during emergencies; coordinate communication with Duke Police and facility staff.
• Enforce access control and ensure all doors and emergency exits are properly secured.
• Monitor cleanliness in locker rooms, restrooms, and general facility areas; report and escalate maintenance issues as needed.
• Inspect, clean, and report issues with cardio and fitness equipment; label broken equipment appropriately.
• Enforce user conduct policies and appropriate athletic attire standards.
• Support front desk and weight room staff during peak hours; provide breaks when necessary.
• Manage lost and found items according to facility procedures.
• Monitor member activity to ensure proper and safe use of weight equipment.
• Enforce all posted rules and policies, including dress code, re-racking weights, and age restrictions.
• Proactively assist members with spotting, equipment setup, and general inquiries.
• Respond to injuries or emergencies and complete incident reports when necessary.
• Check out equipment (e.g., weight belts, jump ropes) and log rentals using the Fusion system.
• Report damaged equipment and post “Out of Order” signs when needed.
• Clean and inspect fitness machines and weights according to established protocols.
• Notify management if music volume, content, or system issues arise.
• Collaborate with facility monitors and guest services for break coverage and safety concerns.

Benefits

• Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED